Service Design Management - Setting the Stage for Implementation
Successfully implementing service design projects is crucial to create a real impact. This workshop will introduce you to the fundamentals of service design implementation and organisational change. We will discuss strategies to ensure that user experience concepts are not getting blocked internally and ultimately removed from the priority list. You will also start to think about implementation at the right time and have in place everything that you will need along the way. You will learn what are key prerequisites, conditions and skills needed.
Trainer: Dr. Tina Weisser
Dates: Nov 24 & Dec 1, 2023
Course level: Advanced
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