Service Design Management - Setting the Stage for Implementation 

Successfully implementing service design projects is crucial to create a real impact. This workshop will introduce you to the fundamentals of service design implementation and organisational change. We will discuss strategies to ensure that user experience concepts are not getting blocked internally and ultimately removed from the priority list. You will also start to think about implementation at the right time and have in place everything that you will need along the way. You will learn what are key prerequisites, conditions and skills needed. 

Trainer: Dr. Tina Weisser
Dates: Nov 24 & Dec 1, 2023
Course level: Advanced

Learn more here

Socially Sustainable Services 

The world is dealing with more and more complex problems that are viciously entangled with each other. In this context, service designers need to consider how to enhance ecological, economic and social sustainability through their work. Social sustainability is at the core of service design, in particular in times where societies are shaking and services themselves become more and more complex. But what is social sustainability and how does it relate to service design? How can we design socially sustainable services? The webinars will provide a peek into socially sustainable service design and an opportunity to reflect the role and tools of service design from the social sustainability lense. 

Trainer: Milla Mäkinen
Dates: December 4, 2023 
Course level: Basic/Intermediate

Learn more here

Service Design Leadership Lab 

Nowadays, leading (service design) teams is a very responsible and demanding task in both traditional and agile organisations. This four module learning journey is designed to support current or prospective leaders in managing their broad range of daily tasks. The course aims to enhance your leadership skills holistically, addressing these three dimensions: leading yourself, leading your team, and leading the organisation. There will be a rich blend of different formats (inspiring theory and lectures, interactive sessions, peer-to-peer reflection, self assessments and case clinics) to support you in working on your real-work situations. You will also be able to connect to like-minded people in a safe space and learn from the experiences of others. Every participant will be matched to another participant, his, or her "Buddy". The theoretical impulses will encourage you to rethink or develop your own leadership attitude.

Trainer: Dr. Tina Weisser 
Dates: Dec 8, 2023  - March 22, 2024
Course level: Advanced

Learn more here