Our client wanted to improve their debt collection experience, making it easier for consumers to pay their debts, helping them in the refinancing process, and improving customer loyalty towards the State Bank. On the other hand, our team realized that our client had the opportunity to become the public entity to tackle the social issue of defaulting on debt, creating a unique proposal in the industry.

Innovationsguiden is an ongoing project that aims to support and reinvigorate the Swedish public sector in collaboration with citizens through service design. This is done by providing various forms of support to municipalities, county councils and regions to work with user-driven innovation in their development work. Our client is a national members and employers’ organisation for local government in Sweden. Our brief was to provide support to public organisations who wanted to strengthen their employees' innovation skills and create new and better public services based on user needs.

“Kraftens Hus” is a social innovation project based in Sweden designed by, for and with cancer-affected. A collective user-driven design work led by a service designer has resulted in the establishment of a sustainable NGO, an open meeting place and a new way of working for the involved parts.

Ineffective handover is wasting a significant portion of doctors’ and hospital management staff time in a humanitarian non-governmental organization which delivers medical care worldwide. In the fast-paced environment, with human lives at stake, effective handover is essential.

In 2017, a major airline made some big changes to its brand. They rolled out shiny new planes. They outfitted their people in stylish new uniforms and revamped their cabins. Their in-flight game was tight, but when customers walked through the door of the airport, their experience wasn’t quite up to the same level.

Another sold out event for the SDN UK Chapter, focusing on designing better cities. If you missed the session you can still access the video...you lucky people.

Touchpoint Vol.10 No.1 is out! With this issue of Touchpoint, we celebrate a milestone tenth year of publication! And rather than choosing a simple theme, we decided to tackle one of the trickiest problems of service design: How does service design continue delivering value through to implementation? In other words, what happens after that second diamond?

Join us this year, to explore 'Designing to Deliver' at the Service Design Global Conference October 11-12, 2018 in Dublin, Ireland. A wide range of conferences passes tailored to your individual needs – for Professionals, Students, Corporates, Public Sector Organisations, SDN Members and those who want to become such – are available.

The newly published Touchpoint Vol.10 No.1 represents a significant milestone! With this issue, Touchpoint enters its tenth year of publication, having first been published in early 2009.

Within a month from the SDN Poland Chapter kick-off meeting and with the second meeting organized in Warsaw, the co-creation process of the SDN Poland Chapter was moved to next stage. We brainstormed, elaborated and selected the best ideas on the value proposition of the SDN Poland Chapter and on the team alignment. It gave us a lot of food for thought for the summer break and a solid base to proceed with expanding our chapter’s activity in the autumn.

On July 31st we had the first accredited service design masterclass in Sofia.

What would we be without the incredibly energetic work that each of our national SDN chapters puts into empowering the global Service Design community? Let's put a bright spot on the inspiring cases and event insights from our SDN Chapter teams.

Service Design DC and Deloitte present a Cannes film festival of their own to celebrate Service Design Day.

Get recognised and establish yourself as an SDN Accredited Service Design Trainer, helping create transparency within the industry.

Service design and design thinking have been introduced in almost all large companies due to the increasing complexity of challenges today. Design-driven innovation labs are being set up as a driving force for in-house innovation.

No Breaking, No Creating.