The Service Design Award 2018 Ceremony will take place during the Service Design Global Conference in majestic Dublin. Winners will be celebrated and announced on stage. The finalists, whose work is internationally recognised as benchmarks of world-class service design, have now been announced.

Touchpoint Vol.14 No.1 - The Employee Journey: Call for papers
The service design community has long recognised the importance of the employee experience as being inherently interlinked with user experience. Employees are integral to any service delivery, whether they are present in face-to-face service interactions, such as hospitality, or whether they are behind the scenes of (primarily) digital services, responsible for apps and interfaces.
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