Service designers work within a unique context. Because our work influences service innovation, improvement and delivery across lengthy and often complex customer lifecycles, we must work closely with stakeholders from across our organisations, and even beyond. While we aim for deep expertise in our own practice, we must also familiarise ourselves with the ways many others work

Early Bird tickets for the Service Design Global Conference (SDGC24) are available for sale.

On April 10, 2024, we are holding a special event connected to the publication of the most recent issue of Touchpoint, the journal of service design. The issue explores practical aspects, challenges and successes in translating service design outputs into tangible, impactful solutions –– successful implementation.

If you missed the Service Design Global Conference 2023, you can now register for a ticket to watch the recordings from our Replay section.

Here is what's coming up at the SDN Academy this Spring! Join us for Facilitating Creative Sessions, Service Design Leadership Lab, Service Design Practitioner Curriculum or Socially Sustainable Services. Get ready to elevate your service design expertise and stay ahead of the curve with our upcoming courses.

We are excited to share the entire recording and additional resources based on this event with social innovation expert and practitioner Ra Goel.

Calling all SDN Chapters! Would you like to host the next Service Design Global Conference in 2025? Submission is open until May 26, 2024.

The Service Design Network’s Next Gen Conference was held online on the 12th of April. Missed a talk? Wanna asynchronously attend that other workshop? You can catch up on the entire 24 hour schedule, because recordings of all sessions are available for replay!

Just a few days left for the Early Bird submission - enter by March 31, 2024! The Award recognises work of exceptional standard in the field of Service Design from the private and public sectors, as well as academia. We are looking forward to receiving your best work!

We are excited to share the entire recording and additional resources based on this event with Juneza Niyazi.

On 8 January 2024, after more than six years of meticulous planning, development and testing, Astrobotic Technology launched their Peregrine lunar lander into space, with the aim of being the first American spacecraft to land on the moon since 1972. Seven hours after launch, a propellant leak was discovered, and the difficult decision was made to abandon the mission and allow Peregrine to burn up upon re-entry to Earth’s atmosphere. One week ago, a follow-up mission from Intuitive Machines did succeed in landing Odysseus on the moon’s surface. But in what was later attributed to both cutting corners and forgetting to unlock a laser’s physical safety switch, Odysseus touched down on its side, hampering its solar panels and communications, and causing the mission to be aborted.

SDN Singapore Chapter is thrilled to share the incredible energy and innovation that unfolded at the Ideactio studio during our 2nd Open Innovation Competition centred around ‘Shaping the Future of Food Manufacturing’! Our talented participating teams embraced the opportunity to tackle this dynamic challenge head-on, bringing forth a wave of creativity and cutting-edge solutions. It was truly inspiring to witness the diverse perspectives and collaborative spirit that our participants brought to the table. Teams showcased ingenious approaches to tackle the challenge statements given. Innovative technologies and sustainable practices took centre stage, reflecting our commitment to a greener and more resilient future. Cross-functional collaboration at its best - Engineering, design, IT and life science students seamlessly blended their skills to craft holistic solutions. The amazing winners! Winning Team - Ngee Ann Polytechnic: Process automation to optimise delivery and improve efficiency Co-Runners Up (two teams) - Ngee Ann Polytechnic & Nanyang Polytechnic: Attract and retain young local talent for business expansion. Third Place - Singapore Polytechnic: Attract young talents by understanding prospective employees. A massive congratulations to all participating teams for pushing boundaries and redefining the future of food manufacturing! We believe in fostering a culture of innovation, and this competition was a testament to the extraordinary talent within our partners. A heartfelt thanks to all participants, mentors, and judges who made this event a resounding success. Stay tuned for more exciting updates as we continue to push the boundaries of creativity and explore new frontiers in innovation!

We are excited to share the entire recording and additional resources based on this event with Manon Philippin

Touchpoint – The Journal of Service Design provides a window into the discussion of service design, facilitating a forum to debate, share and advance the field and its practices. In addition, it aims at engaging clients to listen in on the discussion, learn about the field, and become involved in the development and implementation of service design for their organisations.

On February 13th, 2024, we are holding a special event connected to the publication of the most recent issue of Touchpoint, the journal of service design. In that issue, we take a critical look at the implications of how to create more sustainable services using alternative economic systems.

We are excited to share the full recording and additional resources based on Service Design Education Roundtable with Sabine Junginger, Dominik Knaus, Emmanuel Fragnière, Sandro Graf and Klaus Marek