On June 1, the service design community will come together in recognition of Service Design Day, an occasion designed to acknowledge the power of service design, especially in these challenging times.
This last year has been both challenging for many, and a turning point for under-respected communities’ liberation. As designers in a post-pandemic world, we play a critical role in influencing both local and global change through our craft. So, where do we begin?
Speaker/Facilitators: Max Masure (they/them) and Natalie Kuhn (she/her)
Date and time: June 1, 3PM - 4:30PM (CEST)
Check your time zone and add to the calendar.
Join the editors and several authors of the most recent issue of Touchpoint for a roundtable discussion on systems thinking and its value for service design.
Speakers/Facilitators: Josina Vink , J. Tuomas Harviainen, J. Paul Neeley , Suneet Kumar, Kristel Van Ael and Jesse Grimes
Date and time: June 1, 5PM - 6PM (CEST)
Check your time zone and add to the calendar.
Service Design Day might be the perfect time to reflect on your accomplishments, be proud of achievements and apply for your official accreditation (or re-accreditation) to the Service Design Network as a Service Design Professional or Master. To help support that goal—and to provide you with an extra incentive—we are pleased to offer you a 20% discounted rate from 1 June 2021 until 05 June 2021.
The SDN Accreditation Programme is independent certification confirming that you have met established criteria and competencies within the field of service design. Read more about our programme online and apply for your official SDN accreditation to get recognised as a skilled service designer!
* Discount automatically applied for applications received from 1 June 2021 until 05 June 2021 for Service Design Professional or Service Design Master accreditation (or re-accreditation).
Become SDN Accredited!
We look forward to seeing you online on June 1 and celebrating all the great work the service design community is doing to help transform our world for the better—together.
Learn more how you can participate and share your activities and initiatives.
Celebrate Service Design Day!
Join us for the Service Design Global Conference (SDGC24) this October! Whether you prefer attending in person in Helsinki or participating online, exciting opportunities await. Register now on the conference website and be part of this inspiring event. See you there!
As the practice of service design continues to gain recognition and traction, a notable trend has emerged: organisations are choosing to build and utilise in-house service design teams rather than relying on external agencies. This shift brings with it a host of considerations, both positive and negative, that merit in-depth exploration and critical reflection.
What you are about to read is the latest thinking — and hands-on application — around service design and AI.
Service designers work within a unique context. Because our work influences service innovation, improvement and delivery across lengthy and often complex customer lifecycles, we must work closely with stakeholders from across our organisations, and even beyond. While we aim for deep expertise in our own practice, we must also familiarise ourselves with the ways many others work
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