On June 1, the service design community will come together in recognition of Service Design Day, an occasion designed to acknowledge the power of service design, especially in these challenging times.
This last year has been both challenging for many, and a turning point for under-respected communities’ liberation. As designers in a post-pandemic world, we play a critical role in influencing both local and global change through our craft. So, where do we begin?
Speaker/Facilitators: Max Masure (they/them) and Natalie Kuhn (she/her)
Date and time: June 1, 3PM - 4:30PM (CEST)
Check your time zone and add to the calendar.
Join the editors and several authors of the most recent issue of Touchpoint for a roundtable discussion on systems thinking and its value for service design.
Speakers/Facilitators: Josina Vink , J. Tuomas Harviainen, J. Paul Neeley , Suneet Kumar, Kristel Van Ael and Jesse Grimes
Date and time: June 1, 5PM - 6PM (CEST)
Check your time zone and add to the calendar.
Service Design Day might be the perfect time to reflect on your accomplishments, be proud of achievements and apply for your official accreditation (or re-accreditation) to the Service Design Network as a Service Design Professional or Master. To help support that goal—and to provide you with an extra incentive—we are pleased to offer you a 20% discounted rate from 1 June 2021 until 05 June 2021.
The SDN Accreditation Programme is independent certification confirming that you have met established criteria and competencies within the field of service design. Read more about our programme online and apply for your official SDN accreditation to get recognised as a skilled service designer!
* Discount automatically applied for applications received from 1 June 2021 until 05 June 2021 for Service Design Professional or Service Design Master accreditation (or re-accreditation).
Become SDN Accredited!
We look forward to seeing you online on June 1 and celebrating all the great work the service design community is doing to help transform our world for the better—together.
Learn more how you can participate and share your activities and initiatives.
Celebrate Service Design Day!
Connect, Collaborate, and Create Change – SDGC26 Awaits! Join us in Wiesbaden, Germany and online, 28–30 October. Registration is open.
We are pleased to announce that the call for papers for Touchpoint Vol. 17 No. 3 is now open.
On May 20th 2026, we are holding a special event connected to the publication of the most recent issue of Touchpoint, the journal of service design: Touchpoint Vol.17 No. 1 | From AI to Synthetic Services.
AI continues to disrupt our work as service designers, fundamentally changing the way we design, deliver and analyse services. The advances are rapid as well, presenting new opportunities while at the same time forcing us to answer some challenging questions on where and how its capabilities are deployed. This issue of Touchpoint answers an ongoing need in our community to learn from each other - as well as those outside our field - to confidently apply AI, as well as know where it should be avoided.
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