SDD is a global event to bring together people from different backgrounds and disciplines – together, organizations across the globe celebrate service design, raise awareness and create impact in the world around us: https://www.service-design-network.org/sdday This year we are featuring the Designed by Community program team from the NYC Mayor’s Office for Economic Opportunity Service Design Studio along with a presentation from one of the program’s fellows about their project to better connect NYCHA organizers in the digital age.

COVID-19 disrupted everything from the ground up for communities and our local government’s approach to disaster relief. Now with the pandemic as a background, we will explore how service designers can bend the arc of their work in order to create sustainable, equitable, and community-led approaches in recovery and hereafter.

This talk will explore:

+ How the NYC Mayor’s Office for Economic Opportunity Service Design Studio’s pivoted towards a more community-led approach to their Designed by Community program

+ What the Designed by Community fellowship teams are working on, with a presentation from one of the participating fellows about their work with NYCHA organizers

+ How we can position ourselves as service designers to move our body of work towards a community-led approach

+ What we’ve learned through the process of decentralizing ourselves as praxis

About the Speakers

Ashley Cortez (she/they)

Product and Design Strategist, Service Design Studio, NYC Mayor’s Office for Economic Opportunity

https://www.linkedin.com/in/ashley-n-cortez

Mari Nakano (she/her)

Design Director, Service Design Studio, NYC Mayor’s Office for Economic Opportunity

https://www.linkedin.com/in/marinakano/

Sophonie Milande Joseph, PhD (she/her)

TakeRoot Justice, Equitable Neighborhoods, Community Planner & Advocacy Coordinator

https://www.linkedin.com/in/sofonimjozef

Kyla Massey (she/they)

Program Designer and Coordinator, NYC Mayor’s Office for Economic Opportunity, Service Design Studio

https://www.linkedin.com/in/kylamassey

Marquis Jenkins (he/him)

Designed by Community Fellow

https://www.linkedin.com/in/marquis-jenkins-186ab328/

Loose Agenda

** We Will Be Recording this session**

6:00 ~ 6:10pm: Settling In, Housekeeping

6:10 ~ 6:40pm: Pivoting the Civic Service Design Approach

6:40 ~ 7:10pm: Fellowship Study–Technical Assistance for Organizers

7:10 ~ 7:40pm: HMW Think About & Maintain System Change After COVID-19?

7:40 ~ 8:00pm: Question, Answer, Discussion Time

See you there :)