Service Design Day - Germany

Join the editors and several authors of the most recent issue of Touchpoint for a roundtable discussion on systems thinking and its value for service design.

On June 1, 2021, as part of the SDN's activities to mark Service Design Day, we are holding a special event connected to the publication of the most recent issue of Touchpoint, the journal of service design. In that issue, thought leaders from the intersection of service design and systems thinking were brought together to share their perspectives, techniques and case studies on how the more analytical approach of systems thinking can benefit our work as service designers. During this roundtable, Guest Editors Josina Vink and J. Tuomas Harviainen and Editor-in-Chief Jesse Grimes will be joined by several authors, who will share their contributions and the themes touched on in the issue. The event is free and open to all.
Touchpoint Vol. 12 No. 2 on "Service Design and Systems Thinking" was published in April 2021. Paid SDN members have free access to this and every issue of Touchpoint, and non-members may purchase the issue in PDF or printed form at the SDN website:
Date: June 1, 2021
Time: 17:00 (Amsterdam/Cologne), 16:00 (London), 11:00 (New York City)
Duration: 60 minutes
Cost: Free
Meeting ID: 969 2772 2496
Passcode: 693033
Click the ‘Book your ticket’ link when the event starts in order to join”. Booking in advance is not possible.



  • Josina Vink (Guest Editor and contributor)
  • J. Tuomas Harviainen (Guest Editor and contributor)
  • J. Paul Neeley (contributor)
  • Suneet Kumar (contributor)
  • Kristel Van Ael (contributor)
  • Jesse Grimes (Editor-in-Chief)