For the upcoming Service Design Day, Marc Stickdorn, a twice best-selling author in the Service Design/Design Thinking Field, will be hosted on Clubhouse to talk about Journey Map Operations, a customer-centric management tool to visualize and design customer and employee experience and how this can help support more agile transformation.
He will share with us some valuable tips and his experience on how to implement this approach in organizations, teams and companies, because customer-centricity matters! You will have the chance to ask him questions and discuss about best practice examples.
Marc Stickdorn, SDN Accredited Master, is a twice best-selling author in the Service Design/Design Thinking Field. Marc is the co-author of the widely-famous This is Service Design Thinking and This is Service Design Doing black bibles of service design.
Marc is the founder of More Than Metrics, best known for Smaply, and has consulted for some of the world’s largest brands.
Join us! https://www.meetup.com/service-design-network-arabian-gcc-chapter/events/278420259/