Service Design is not just about improving experiences—it’s shaping the way organizations think, decide, and lead. In this engaging session, you’ll discover why Service Design has become essential at the strategic level and how it can help you create lasting impact in your organization.

We are excited to invite you to this webinar where you can learn how you can create strong group dynamics and why creating your own study group can help you in your service design career.

Our friends of CXPA Switzerland organize invite you to the next edition of the CX Kafi Klub— the place where Switzerland’s most passionate CX professionals meet, share, and get inspired.

In this special session, the acclaimed authors will discuss the newly released second edition of their book, Service Design: From Insight to Implementation. Discover how service design has evolved over the years, bridging digital products, organizational transformation, and the growing ability to demonstrate its real-world impact.