Every organisation can be better. It can serve customers better, adapt to change better and run systems and operations better and have better ideas. By applying a human centred design processes with system thinking and operational pragmatism, service design delivers better customer experiences, successful innovation and business value and has successfully transformed services from banking to healthcare, transportation to government departments.

We are excited to invite you to this webinar where you can learn how you can create strong group dynamics and why creating your own study group can help you in your service design career.

Learn how you can make your service more accessible to everyone, especially those with special needs and disabilities with Service Design nerd and accessibility expert Benjamin Nanchen.

Learn how evidence based Service Design is used in the tourism industry in Switzerland through real world case studies. Ask your Service Design questions to Dr. Mauro Luis Gotsch a Service Design enthusiast and Scientific Project Manager at the University of Applied Sciences Graubünden.