Every organisation can be better. It can serve customers better, adapt to change better and run systems and operations better and have better ideas. By applying a human centred design processes with system thinking and operational pragmatism, service design delivers better customer experiences, successful innovation and business value and has successfully transformed services from banking to healthcare, transportation to government departments.

We are excited to invite you to this webinar where you can learn how you can create strong group dynamics and why creating your own study group can help you in your service design career.

Our friends of CXPA Switzerland organize invite you to the next edition of the CX Kafi Klub— the place where Switzerland’s most passionate CX professionals meet, share, and get inspired.

In this special session, the acclaimed authors will discuss the newly released second edition of their book, Service Design: From Insight to Implementation. Discover how service design has evolved over the years, bridging digital products, organizational transformation, and the growing ability to demonstrate its real-world impact.