Our friends of the Swiss CXPA (Customer Experience Professionals Association) are organizing the CX Day 2025 in Switzerland. It's an occasion to meet Customer Experience nerds from all over Switzerland.

We are excited to invite you to a webinar where you can discover the art and practice of Choreographic Thinking for Service Design with Organisational Choreographer and Creative Strategist Katrin Kolo.

Every organisation can be better. It can serve customers better, adapt to change better and run systems and operations better and have better ideas. By applying a human centred design processes with system thinking and operational pragmatism, service design delivers better customer experiences, successful innovation and business value and has successfully transformed services from banking to healthcare, transportation to government departments.

We are excited to invite you to this webinar where you can learn how you can create strong group dynamics and why creating your own study group can help you in your service design career.