On April 10th 2025, we are holding a special event connected to the publication of the most recent issue of Touchpoint, the journal of service design. In this issue of Touchpoint, we aim to explore how service design and product management can effectively bridge their differences and, crucially, how service design can thrive in product-led organisations

Join us as we discuss the purpose and execution of behavior change as it relates to service design

Join us at the design studio of EPAM Continuum in Boston's waterfront on Wednesday, 9/25 from 6-7p for a Boston SDN Chapter event showcasing the superb service design happening in our city.

650 global thought leaders and from 40+ countries gathered for the 7th Annual Service Design Global Conference to share the latest thinking, trends and best practices to empower change through Service Design.