The advent of mobile research provides radical new opportunities in the field of user research. Smartphones allow us to capture data that is both real-time richer in content, bringing us closer to the moments when and where experiences actually happen.

MoDAL is an ongoing enquiry at the meeting point of service design thinking, Agile and Lean. It aims to promote discussion across the disciplines and share new ideas and approaches.

Exploring a new ideation method appropriate for both designers and non-designers.

First, there were the bricks and mortar, then came online and, for a number of years, we’ve been surrounded by mobile service offerings. Currently, most successful businesses serve their customers across all of these channels.

As service design becomes more mainstream, it faces questions about its promise and impact.

Service design has matured over the past few years, to the point where it has reached the top table of organisations.

In early 2013, two new innovative services for train travellers were introduced in The Netherlands and tested in a live setting for 4 months.

Computers and technology have become ubiquitous and are not exclusive to industry anymore. Everyday, we use digital products to manage our daily lives: from social media to the Internet of Things.

In a world of crowd-funding websites like Kickstarter, pop-up shops and startups that live permanently in beta, how might service designers develop their own live prototypes?

‘We are what we eat’ is an old saying. Our current food consumption has become adapted to fit our busy lives and is promoted by a food industry that tries to maximise profit.

How changes in organisations mean changes for service design. Service design captures imaginations beyond the design sector because it packages a set of ideas that are well suited for change-oriented organisations.

It’s a wonderful time for design. Its appreciation by and relevance to consumers, organisations and society has been transformed over the last few years.

Is service design another specialisation within the design discipline, or is it somehow reshaping design itself, transforming both what we mean by design and the role and responsibilities of designers?

In societies saturated by hyper-consumption, the joy of acquisition — of holding a new object in your hands and knowing with satisfaction that it’s yours — is familiar.

The field of customer experience made headlines when Bloomberg Businessweek published its recent article, “Proof That It Pays to Be America’s Most-Hated Companies”.

Mental health issues are the most common cause of long-term sick leave in Sweden today, a fact that costs Swedish organisations more than 1,7 billion euros every year.