![Siri Betts-Sonstegard](https://www.service-design-network.org/images/116x116/0.4vzwzcehn1bdpfojeq7cm4e7b9-Siri-Betts-Sonstegard.jpg)
She looks at me, emotionless, and flatly says, “Be well.” These are strange parting words from an employee manning the register at a busy New York City pharmacy.
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