In 2009, the Creation Center — a Berlin-based interdisciplinary platform for human-centred product and service development of Telekom Innovation Laboratories — began its design research journey about the do’s and don’ts of interacting with digital media.

The aesthetic of the everyday occurs when a person acknowledges something as beautiful while experiencing the emotional and psychological sensations that come with the appreciation of beauty in the world.

At ‘The MoneyWorkshop’ — a creative workshop conducted at a Danish bank in 2011 — bank customers were invited to have artful and creative dialogues with themselves, cutting and pasting images of their present perceptions about money as well as strategies on their desired ‘money-behaviour’.

This summer, Bridgeable worked with FoodShare to transform a social-enterprise catering service that operates under the umbrella of the larger FoodShare organisation.

Museums, exhibit spaces and public learning environments today play a completely new set of roles, very distinct from those of their not-so-distant past.

Beauty is not at the forefront of the service design practice because we have become used to thinking of services as statements as opposed to expressions. Consider this navigation element found in many services: a signboard.

This article is focused on new service design thinking in the ubiquitous media. It outlines fresh, new ideas as to how journalism can serve citizens.

The typical service encounter offers myriad opportunities to enhance the customer experience by carefully attending to the aesthetics of the service design.

This article presents the redesign process of a public library department through the use of service design methods. The change was highly successful, increasing both service visibility and customer satisfaction, due to a combination of data and the aesthetic creation of inviting complexity.

Understanding the relative nature of beauty in service systems turns us, in a search for true beauty, towards a consideration of everything.

Service design has been introduced as an interesting cavalcade of insights and tools for creating service concepts, service environments and service processes. However, it seems that its full potential has not yet been harnessed. In this article, I discuss this dilemma from a cross-disciplinary angle.

This article introduces participatory foresight and discusses its interrelation with co-design methods and service design

The pace of business, technology, and behaviour change is accelerating. Look around you and you’ll find that: Customers’ expectations are skyrocketing. People innately want variety and novelty.

Every day, people across the planet interact with a range of public systems that have been designed (and are operated and regulated) by governments and their partners.

Service-based interactions occur at all stages of the customer journey: discover, evaluate, buy, access, use, get support, leave and re-engage.

Among the various issues after the Great East Japan Earthquake, one of the most serious issues was the evacuation facilities.