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Feature Human-Centered Mental Wellness: Discovering touchpoints before a service encounter

Human-Centered Mental Wellness: Discovering touchpoints before a service encounter

North American universities have proactively supported student mental wellness, to facilitate their educational mission to successful graduation.

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Feature Designing for a Child’s Experience of Clinical Rounds:  A Participatory Design Challenge

Designing for a Child’s Experience of Clinical Rounds: A Participatory Design Challenge

In the life of a hospitalised child, each day brings different challenges, hopes and fears. However, once a day, something unique happens: a team of physicians, residents, medical students, nurses and specialists visit the child’s room.

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Feature Service Design for the Other 98 %

Service Design for the Other 98 %

M4ID is a Helsinki-based social enterprise whose mission is to reduce social inequalities and improve access to health care in low-resource settings through innovative communication and service design.

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Tools and Methods Capture User Experiences as They Happen

Capture User Experiences as They Happen

The advent of mobile research provides radical new opportunities in the field of user research. Smartphones allow us to capture data that is both real-time richer in content, bringing us closer to the moments when and where experiences actually happen.

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Tools and Methods Exploring the Intersection of Design, Agile and Lean

Exploring the Intersection of Design, Agile and Lean

MoDAL is an ongoing enquiry at the meeting point of service design thinking, Agile and Lean. It aims to promote discussion across the disciplines and share new ideas and approaches.

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Tools and Methods Service Design Through RIP + MIX

Service Design Through RIP + MIX

Exploring a new ideation method appropriate for both designers and non-designers.

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Feature Is the Future Omni Channel?

Is the Future Omni Channel?

First, there were the bricks and mortar, then came online and, for a number of years, we’ve been surrounded by mobile service offerings. Currently, most successful businesses serve their customers across all of these channels.

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Feature The Underestimated Business Impact of Service Design

The Underestimated Business Impact of Service Design

As service design becomes more mainstream, it faces questions about its promise and impact.

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Feature Go Deep or Go Home

Go Deep or Go Home

Service design has matured over the past few years, to the point where it has reached the top table of organisations.

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Feature Small Steps, Big Impact

Small Steps, Big Impact

In early 2013, two new innovative services for train travellers were introduced in The Netherlands and tested in a live setting for 4 months.

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Feature From Dashboard to Cockpits

From Dashboard to Cockpits

Computers and technology have become ubiquitous and are not exclusive to industry anymore. Everyday, we use digital products to manage our daily lives: from social media to the Internet of Things.

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Feature Real Time Service Design

Real Time Service Design

In a world of crowd-funding websites like Kickstarter, pop-up shops and startups that live permanently in beta, how might service designers develop their own live prototypes?

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Feature Shop, Eat, Live: From supermarkets to super service markets

Shop, Eat, Live: From supermarkets to super service markets

‘We are what we eat’ is an old saying. Our current food consumption has become adapted to fit our busy lives and is promoted by a food industry that tries to maximise profit.

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Feature The Three Ideas Driving Organisational Change

The Three Ideas Driving Organisational Change

How changes in organisations mean changes for service design. Service design captures imaginations beyond the design sector because it packages a set of ideas that are well suited for change-oriented organisations.

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Feature The New Seriousness of Design

The New Seriousness of Design

It’s a wonderful time for design. Its appreciation by and relevance to consumers, organisations and society has been transformed over the last few years.

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Feature The Service Design Imperative

The Service Design Imperative

Is service design another specialisation within the design discipline, or is it somehow reshaping design itself, transforming both what we mean by design and the role and responsibilities of designers?

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