Latest content

Headline Service Design Award 2019 - Meet the Jury

Service Design Award 2019 - Meet the Jury

Meet our Service Design Award 2019 Jury members – the leading international service design experts. They carefully evaluate each of project submissions in order to award the very best of service design.

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Headline Service Design Day Discounts

Service Design Day Discounts

Don't miss the chance to benefit from our special discounts offer in celebration of Service Design Day! Celebrate Service Design with us! Do good - give back!

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Headline Find a Service Design Day 2019 event near you!

Find a Service Design Day 2019 event near you!

We are celebrating Service Design Day all across the world! Find an event or an activity near you today!

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Headline Call for Papers: Touchpoint Vol. 11 No. 2 'Experience Prototyping'

Call for Papers: Touchpoint Vol. 11 No. 2 'Experience Prototyping'

'Experience Prototyping' is the feature theme of the upcoming issue of Touchpoint. We invite you to become an author and help to advance the service design field and its practices. Submit your abstracts until 11 June.

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Latest events


SDN Germany SDN Academy – Service Design Lehrgang 2019

SDN Academy – Service Design Lehrgang 2019

“Service-Design betrachtet Dienstleistungen als Produkte, die genauso systematisch entwickelt und gestaltet werden müssen wie gegenständliche Produkte auch. Es geht um die Entwicklung innovativer und kundenorientierter Strategien, um die Erarbeitung effizienter und funktionaler Abläufe und um die Gestaltung eines formvollendeten Interface zum Kunden.” - Prof. Birgit Mager, President of Service Design Network

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SDN Germany SDN Academy - Service Design Basics Workshop

SDN Academy - Service Design Basics Workshop

Ever wondered what all the buzz about Service Design is about? Do you want to learn more about what it takes to be truly user-centric? Are you lacking methods and tools to elicit users‘ needs and design successful services? Then look no further! This two-day workshop will introduce you to the world of Service Design, cover the fundamentals of the Service Design process, and provide you with essential methods and tools to support work in this practice.

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Discover Service Design Network

Touchpoint Journal

Touchpoint is the first and only journal dedicated to the practice of service design. Published by practitioners for practitioners, Touchpoint is essential reading for both newcomers and seasoned experts alike.

Dive into Touchpoint

Local Chapters

Looking to connect with your local peers? SDN chapters are vibrant communities where service designers can connect, create and exchange knowledge at a regional level. Join one of the existing chapters or build a new one in your country or area.

Find your local chapter

Personal Profile

Make your mark! Create your profile and establish yourself within the SDN community! With your profile on our website, you will be visible to a global community of service design newcomers and experts; potential clients, peers and partners.

Meet our community

Community Knowledge

Learn more from and about the individuals and organisations that make up the SDN network. Interviews with members of the community can be found here as well as insights from many more concerning the latest news, trends, tools and techniques shaking up the industry.

We want to hear from you too! Join the conversation by sharing your thought pieces today. 

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Latest jobs


Speaker Experience Manager

Speaker Experience Manager

The Service Design Network seeks a Speaker Experience Manager to join its Event Board to shape the strategy and experience for Service Design Global Conference speakers.

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National Conference Director

National Conference Director

The Service Design Network seeks a National Conference Director to join its Event Board to shape the strategy for national conferences throughout the world.

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Service Design Lead

Service Design Lead

JP Morgan Asset and Wealth Management are setting up a new Service Design Practice. We're looking to recruit 2 team members into NYC / Brooklyn to lead engagements, and represent the group.

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Research & Service Design Consultant

Research & Service Design Consultant

We seek a keen and talented Research & Service Design Consultant consultant to join our growing team. Application deadline: 7th of May

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Latest case studies

Case Study Alor Valley Resort, a case of Ecotourism - Chinese Hospitality 3.0

Alor Valley Resort, a case of Ecotourism - Chinese Hospitality 3.0

The Alor Valley Resort, can be described as a Hospitality 3.0 concept located inside the breathtaking XiXi National Wetland Park, near the city of Hangzhou. For guests visiting, the resort aims to offer a personal immersive experience that draws on the resorts unique landscape, authentic heritage and a balance between environmental and human needs. It aims to represents a forward vision for the future of Chinese hospitality.

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Case Study Service Design Thinking in modern banking

Service Design Thinking in modern banking

Check out how mBank and FUZERS implemented Service Design Thinking while working on a mobile loan application process.

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Case Study Inclusive Green Academy for Children

Inclusive Green Academy for Children

Redesign and differentiation of current eco academy's activities and their adaptation for children with special needs by Fabrica 360.

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Case Study Volunteer service for nursing home residents

Volunteer service for nursing home residents

A buddy system that ensures social care for elderly.

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