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Headline Exclusive SDN Members Event at SDGC19

Exclusive SDN Members Event at SDGC19

Like every year at the Service Design Global Conference we are hosting a special mini-conference as part of the global gathering exclusively for our valued members. And we couldn't be more excited.

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Podcast Episode 34: Arena Live - The Future of Work

Episode 34: Arena Live - The Future of Work

Increasing automation in our workplaces, demographic shifts and a customer-based economy are drastically changing the way we work. In order for people to keep up we will need a very different set of skills, particularly those that are unique to humans: imagination, creativity, curiosity, emotions and social relationships.

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Headline Upcoming activities by SDN Accredited Trainers

Upcoming activities by SDN Accredited Trainers

Looking for gaining high level knowledge and skills about service design in a professional and state-of-the-art approach? Then check out the upcoming trainings and events by our SDN Accredited Service Design Trainers taking place all around the world and book your seat!

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Headline Chapter Awards 2019: Nominate your chapter today!

Chapter Awards 2019: Nominate your chapter today!

What would we be without the incredibly energetic work that each of our SDN national and city chapters puts into empowering the global service design community? Let's put a bright spot on the inspiring cases and event insights from our SDN Chapter teams.

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Latest events


SDN Germany SDN Academy – Service Design Lehrgang 2019

SDN Academy – Service Design Lehrgang 2019

“Service-Design betrachtet Dienstleistungen als Produkte, die genauso systematisch entwickelt und gestaltet werden müssen wie gegenständliche Produkte auch. Es geht um die Entwicklung innovativer und kundenorientierter Strategien, um die Erarbeitung effizienter und funktionaler Abläufe und um die Gestaltung eines formvollendeten Interface zum Kunden.” - Prof. Birgit Mager, President of Service Design Network

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Other Events 2-Day Design Thinking Facilitation Course – December 2019

2-Day Design Thinking Facilitation Course – December 2019

Workshop & agenda design for different types of workshops Problem statements & reframing Facilitation theory, tips and hands-on experience with a real case study Core Design Thinking workshop flow as a starting point for future workshop design

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Discover Service Design Network

Touchpoint Journal

Touchpoint is the first and only journal dedicated to the practice of service design. Published by practitioners for practitioners, Touchpoint is essential reading for both newcomers and seasoned experts alike.

Dive into Touchpoint

Local Chapters

Looking to connect with your local peers? SDN chapters are vibrant communities where service designers can connect, create and exchange knowledge at a regional level. Join one of the existing chapters or build a new one in your country or area.

Find your local chapter

Personal Profile

Make your mark! Create your profile and establish yourself within the SDN community! With your profile on our website, you will be visible to a global community of service design newcomers and experts; potential clients, peers and partners.

Meet our community

Community Knowledge

Learn more from and about the individuals and organisations that make up the SDN network. Interviews with members of the community can be found here as well as insights from many more concerning the latest news, trends, tools and techniques shaking up the industry.

We want to hear from you too! Join the conversation by sharing your thought pieces today. 

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Latest jobs


Intern at Service Design Network

Intern at Service Design Network

Want to work for the largest network of service design professionals in the world? Become part of our team and support the digital marketing activities to spread global awareness for Service Design and help building the international community.

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Early-Stage Researcher (ESR) 3-year PhD position in Service Design for Industrie 4.0 (MSCA-ITN)

Early-Stage Researcher (ESR) 3-year PhD position in Service Design for Industrie 4.0 (MSCA-ITN)

The Digital Manufacturing and Design (DiManD) Innovative Training Network (ITN) is a European Training Network (ETN) programme funded by the European Union through the Marie Sktodowska-Curie Innovative Training Networks (H2020-MSCA-ITN-2018) that is offering PhD job positions in the area of Industrie 4.0.

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Service Design Lead

Service Design Lead

JP Morgan Asset and Wealth Management are setting up a new Service Design Practice. We're looking to recruit 2 team members into NYC / Brooklyn to lead engagements, and represent the group.

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Research & Service Design Consultant

Research & Service Design Consultant

We seek a keen and talented Research & Service Design Consultant consultant to join our growing team. Application deadline: 7th of May

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Latest case studies

Case Study

Use service design to increase effective the adoption rate through an optimization of the pet adoption service and provide adopters with proper assistance, at the same time lightening the burden of staff and making better use of the kindness of volunteers.


Service Designer Shih-Min Hong

Service Provider Taiwan pet adoption services

Industry Government

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Case Study

Innovationsguiden is a project that aims to support and reinvigorate the Swedish public sector. Our brief was to provide support to public organisations who wanted to strengthen their employees' innovation skills and create new and better public services.


Service Designer SKL (Sveriges Kommuner och Landsting)

Service Provider National members and employers’ organisation for local government in Sweden

Industry Government

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Case Study

A leading UK bank wanted to design a complaints experience that would turn customers who have had their complaint resolved into advocates; empower customer service reps to do their jobs more efficiently, and identify opportunities for long-term service improvement.


Service Designer Modern Human

Service Provider Tesco Bank

Industry Financial Services

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Case Study

Transform the police force’s traditionally fragmented process, which for a citizen can lack feedback and transparency, by improving public contact and defining new channels through which the police could respond to citizens’ needs in a more efficient and inclusive way.


Service Designer Fjord

Service Provider UK Police Force

Industry Government

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