Latest content

Headline Membership with Meaning – Let’s Build the Future of Service Design!

Membership with Meaning – Let’s Build the Future of Service Design!

Gain exclusive access to insights, tools, and events that elevate your career and impact. Become a member today and be part of the movement!

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Headline Grow, Learn, and Lead – Your Learning Opportunities this Spring!

Grow, Learn, and Lead – Your Learning Opportunities this Spring!

Spring is a time of fresh starts, new energy, and growth—so why not invest in yourself? Whether you're stepping into a leadership role, strengthening your service design foundations, or figuring out how to turn brilliant ideas into real impact, we've got something designed just for you.

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Headline Meet, Mingle & Make an Impact – See You at SDGC25!

Meet, Mingle & Make an Impact – See You at SDGC25!

Join us at SDGC25 in Dallas and online, this October 15–17. In-person and virtual tickets are available now—your invitation to connect, share ideas, and explore service design's impact on business.

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Headline Future-Makers Wanted – Next Gen 2025 is Here!

Future-Makers Wanted – Next Gen 2025 is Here!

Calling all students, young professionals and anyone curious about the world of service design! Get ready to unleash your creativity and ideas at the 2025 SDN Next Gen Conference, where we invite you to “Dare to Impact”!

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Upcoming Events


Global Conferences Service Design Global Conference 2025

Service Design Global Conference 2025

Join us for the Service Design Global Conference 2025 (SDGC25) in Dallas or online on October 15-17!

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SDN Global Café SDN Global Café - Unorthodox Service Design: Bridging the gap between Strategy and Tech in AI-products

SDN Global Café - Unorthodox Service Design: Bridging the gap between Strategy and Tech in AI-products

Join Lina Aries, Service Designer at Deutsche Telekom AG, as she explores how AI is reshaping the role of Service Designers. As AI transforms our workflows, we must adapt to new tools, mindsets, and evolving organisational dynamics. Through our experiences with internal AI products for DT, we will share key challenges, successes, and insights from this shifting landscape.

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Discover Service Design Network

Touchpoint Journal

Touchpoint is the first and only journal dedicated to the practice of service design. Published by practitioners for practitioners, Touchpoint is essential reading for both newcomers and seasoned experts alike.

Dive into Touchpoint

Local Chapters

Looking to connect with your local peers? SDN chapters are vibrant communities where service designers can connect, create and exchange knowledge on a regional level. Join one of the existing chapters or build a new one in your country or area.

Find your local chapter

Personal Profile

Make your mark! Create your profile and establish yourself within the SDN community! With your profile on our website, you will be visible to a global community of service design newcomers and experts; potential clients, peers and partners.

Meet our community

Community Knowledge

Learn more from and about the individuals and organisations that make up the SDN network. Interviews with members of the community can be found here as well as insights from many more concerning the latest news, trends, tools and techniques shaking up the industry.

We want to hear from you too! Join the conversation by sharing your thought pieces today. 

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Latest jobs


Your job ad could be here!

Did you know that as an SDN member, you can promote your job offerings on our website for free? Here is a quick guide on how to do it! Not a member yet? Of course, you can also advertise your job offerings on our website!

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Senior Service Designer

If you’re passionate about creating positive change and want to work in a supportive environment, we would love to hear from you!

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Business Innovation & Service Design Internship

We are currently recruiting for 2025 internships. If you like a challenge and are keen on shaping the future Mormedi is the right place for you. Please check out our web: www.mormedi.com

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Lecturer in Service Design

The Edinburgh College of Art is recruiting for a full time, Lecturer in Service Design on an open-ended basis. This is a new lectureship appointment in Service Design which will apply the successful candidate’s capabilities in design, research, teaching, impact, and knowledge exchange within the School of Design in the Edinburgh College of Art (ECA) and the Edinburgh Futures Institute (EFI).

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Latest case studies

Case Study

Designing Professional and Empathetic Barrier-free Banking

In 2021, Taipei Fubon Bank’s in-house team realized they lacked accessibility features for customers with disabilities


Service Designer Jia Jia (Anna) Wang

Service Provider Taipei Fubon Bank

Industry Financial Services

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Case Study

Goodwill Storyshare

Goodwill faced the challenge of effectively enhancing donor and consumer loyalty and engagement to increase second-hand item donations and sales, to secure sufficient support to provide charitable opportunities to the community.


Service Designer Ruiwen Shou, Miao Hu, Baohua Song, Weiwei Tang

Service Provider Goodwill

Industry Retail

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Case Study

Consultation & Participation Process for Disabled Person’s Organisations

Context Studio, in collaboration with Dublin City Council and a number of Disabled Persons Organisations, developed an inclusive consultation process aligned with the UNCRPD to prioritise the representation of disabled individuals' voices in public decision-making.


Service Designer Context Studio, Dublin – Design team: John Lynch & Sean Casey

Service Provider Dublin City Council, Ireland

Industry Government

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Case Study

Seamless Migration of Sbanken Corporate Customers to DNB

To migrate corporate customers from Sbanken to DNB while minimizing disruption and maintaining customer trust. The process required addressing technical complexities and customer concerns while ensuring a seamless transition for both parties.


Service Designer Seyedamirarsalan(Amir) Shamsabadi

Service Provider DNB Bank

Industry Financial Services

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