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Podcast Episode 36: Mini episode on SDGC19 with Shannah Segal

Episode 36: Mini episode on SDGC19 with Shannah Segal

In anticipation of the Service Design Global Conference in October we spoke to Shannah Segal, one of the local organisers of the conference. Listen to find out about the theme of the conference, what to look forward to and where to visit in Toronto. And get excited about the conference!

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Headline Service Design Award 2019 - The Finalists

Service Design Award 2019 - The Finalists

The SDN has announced all Service Design Award 2019 finalists, whose work is internationally recognised as a benchmark of world-class service design.

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Podcast Episode 35: Playmobil Pro with Victoria Dobbie

Episode 35: Playmobil Pro with Victoria Dobbie

A couple of months ago, we noticed an interesting video on Linkedin. In this video Playmobil announced their new toolkit for professionals. We spoke with Victoria Dobbie, trainee at Playmobil who is one of the Project Managers and has been working on the sub-brand since its conception.

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Headline An Exciting New Opportunity as an Accredited Trainer!

An Exciting New Opportunity as an Accredited Trainer!

The SDN is excited to announce the launch of the SDN Academy (SDNA) concept globally and we are inviting our Accredited Trainers and Master Trainers to take part! Join us so that we can reach more people and spread valuable knowledge about service design.

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Latest events


SDN Germany (Cologne) Service Design and Future Forecasting

(Cologne) Service Design and Future Forecasting

By developing a structured way to think about the future, we can find ways to look beyond the noise of the present to work towards preferred outcomes for service providers, users and stakeholders.

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SDN Germany (Cologne) Service Design Implementation

(Cologne) Service Design Implementation

Successfully implementing service design projects is crucial to create an impact for companies and service designers. This one-day workshop will reflect on strategies to ensure that user experience concepts aren‘t blocked internally and get removed from the priority list or fail on the market.

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Discover Service Design Network

Touchpoint Journal

Touchpoint is the first and only journal dedicated to the practice of service design. Published by practitioners for practitioners, Touchpoint is essential reading for both newcomers and seasoned experts alike.

Dive into Touchpoint

Local Chapters

Looking to connect with your local peers? SDN chapters are vibrant communities where service designers can connect, create and exchange knowledge at a regional level. Join one of the existing chapters or build a new one in your country or area.

Find your local chapter

Personal Profile

Make your mark! Create your profile and establish yourself within the SDN community! With your profile on our website, you will be visible to a global community of service design newcomers and experts; potential clients, peers and partners.

Meet our community

Community Knowledge

Learn more from and about the individuals and organisations that make up the SDN network. Interviews with members of the community can be found here as well as insights from many more concerning the latest news, trends, tools and techniques shaking up the industry.

We want to hear from you too! Join the conversation by sharing your thought pieces today. 

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Latest jobs


Early-Stage Researcher (ESR) 3-year PhD position in Service Design for Industrie 4.0 (MSCA-ITN)

Early-Stage Researcher (ESR) 3-year PhD position in Service Design for Industrie 4.0 (MSCA-ITN)

The Digital Manufacturing and Design (DiManD) Innovative Training Network (ITN) is a European Training Network (ETN) programme funded by the European Union through the Marie Sktodowska-Curie Innovative Training Networks (H2020-MSCA-ITN-2018) that is offering PhD job positions in the area of Industrie 4.0.

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Service Design Lead

Service Design Lead

JP Morgan Asset and Wealth Management are setting up a new Service Design Practice. We're looking to recruit 2 team members into NYC / Brooklyn to lead engagements, and represent the group.

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Research & Service Design Consultant

Research & Service Design Consultant

We seek a keen and talented Research & Service Design Consultant consultant to join our growing team. Application deadline: 7th of May

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Senior Service Designer | Proximity Designs

Senior Service Designer | Proximity Designs

We believe good design should be accessible to all. Join us as we design and deliver affordable, income-boosting services that complement the entrepreneurial spirit of Myanmar's farm families.

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Latest case studies

Case Study

The aim is to represent processes by which the social participation of young people, who are not in education, employment, or training (NEET), can be activated and supported utilizing service design.


Service Designer Sanna Haapanen, Tuija Suikkanen-Malin, Tiina Kirvesniemi

Service Provider South-Eastern University of Applied Sciences

Industry Education

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Case Study

How could our company leverage our Net Promoter Score (NPS) metrics to make business decisions and drive experience innovation?


Service Designer Molly Fuller

Service Provider Harken Health

Industry Healthcare

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Case Study

Use service design to increase effective the adoption rate through an optimization of the pet adoption service and provide adopters with proper assistance, at the same time lightening the burden of staff and making better use of the kindness of volunteers.


Service Designer Shih-Min Hong

Service Provider Taiwan pet adoption services

Industry Government

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Case Study

Innovationsguiden is a project that aims to support and reinvigorate the Swedish public sector. Our brief was to provide support to public organisations who wanted to strengthen their employees' innovation skills and create new and better public services.


Service Designer SKL (Sveriges Kommuner och Landsting)

Service Provider National members and employers’ organisation for local government in Sweden

Industry Government

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