Latest content

Headline Service Design Award 2022 - The Finalists

Service Design Award 2022 - The Finalists

The SDN has announced Service Design Award 2022 finalists!

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Headline Register today! In-person conference tickets almost sold out!

Register today! In-person conference tickets almost sold out!

There is still time to register for the Service Design Global Conference 2022 which will take place in Copenhagen, October 13 - 14, 2022.

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Headline Service Design Global Conference 2022 - Call for on-site volunteers

Service Design Global Conference 2022 - Call for on-site volunteers

Want to take part in the most important event the service design community attends all year? We need you!

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Headline Call for Papers: Touchpoint Vol. 13 No. 3

Call for Papers: Touchpoint Vol. 13 No. 3

The Call for Papers for our next issue of Touchpoint is open! Submit your abstract by 21st of September 2022 and help us to advance the service design field and its practices. We’re looking forward to many inspiring contributions!

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Latest events


SDN Academy Events Service Design Practitioner Curriculum (Training + Accreditation)

Service Design Practitioner Curriculum (Training + Accreditation)

The Service Design Practitioner Curriculum is designed for those who want to build a solid foundation of service design practice and gather theoretical foundations, methodological skills, and practical experience.

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SDN Academy Events Systems Thinking - Introduction to Complexity Language

Systems Thinking - Introduction to Complexity Language

Qualitative Systems Mapping Techniques - This module provides you with a precise visual language to map cause-effect relationships and form a big picture view of interdependencies, contextual and temporal factors in complex problematic situations.​

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Discover Service Design Network

Touchpoint Journal

Touchpoint is the first and only journal dedicated to the practice of service design. Published by practitioners for practitioners, Touchpoint is essential reading for both newcomers and seasoned experts alike.

Dive into Touchpoint

Local Chapters

Looking to connect with your local peers? SDN chapters are vibrant communities where service designers can connect, create and exchange knowledge on a regional level. Join one of the existing chapters or build a new one in your country or area.

Find your local chapter

Personal Profile

Make your mark! Create your profile and establish yourself within the SDN community! With your profile on our website, you will be visible to a global community of service design newcomers and experts; potential clients, peers and partners.

Meet our community

Community Knowledge

Learn more from and about the individuals and organisations that make up the SDN network. Interviews with members of the community can be found here as well as insights from many more concerning the latest news, trends, tools and techniques shaking up the industry.

We want to hear from you too! Join the conversation by sharing your thought pieces today. 

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Latest jobs


Service Designer at ISACA

As part of ISACA's Member Experience team, work cross-functionally throughout the organization to design and implement services for an international community, in both physical and digital settings.

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Senior Service Designer

Come join Ascension Studio's Service Design team as we accelerate Ascension’s journey to transform healthcare by designing and delivering brand-wide experiences, powered by people, data and tech!

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Senior Service Designer

Are you ready for the challenge to inspire business and customers for the world class service? Join Kindred to help us bring the values through the opportunities together.

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Vi udvider vores team og søger en eller flere skarpe service design- og innovationsprofiler

Brænder du for at arbejde både praktisk og strategisk med udvikling og implementering af systemforandrende sociale interventioner for børn og unge?

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Latest case studies

Case Study

Designing PubMed 2.0 - Part I

In 2018, PubMed, the world’s largest biomedical and life sciences journal citation database and search engine, needed a redesign. NCBI asked us to inform and validate a re-platforming effort that they internally referred to as “PubMed Labs.”


Service Designer Victor Udoewa, Andrew Maier

Service Provider National Institutes of Health (NIH), National Library of Medicine (NLM), National Center for Biotechnology Information (NCBI)

Industry Government

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Case Study

Shenzhen Guangming Jingkou Community “Homestay Breeze”

At present, the consumption group of domestic homestay is younger and the consumption ability is improved. In


Service Designer Emma Yang

Service Provider Zhejiang University

Industry Information Technologie

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Case Study

Collaborative Futures: Food Futures 2031

Over the course of fourteen weeks, this partnership project between the Centre for Civic Innovation (CCI) at Glasgow City Council (GCC) and The Glasgow School of Art explored Glasgow’s food systems to identify opportunities for social innovation to support systems change.


Service Designer Collaborative Futures

Service Provider Centre for Civic Innovation (Glasgow City Council) / Glasgow School of Art

Industry Commercial Services

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Case Study

Shopping Sustainably for Groceries Made Easy with Save

The increased number of natural disasters is a result of climate change that we are facing at the moment. As the food industry causes 1/3 of the carbon dioxide (CO2) emissions, we need to make more sustainable choices, especially as consumers (Eaternity Institute, 2021). However, we are loaded with different information about sustainability which causes confusion and thus we care less. So, how might we encourage consumers to shop for groceries with sustainability in mind?


Service Designer Chu-Yi Vuong

Service Provider Student project (University: National College of Art & Design, MA Service Design 20/21)

Industry Commercial Services

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