Latest content

Podcast Episode 40: Tom Szaky at SDGC19

Episode 40: Tom Szaky at SDGC19

A quick interview with Tom Szaky, CEO of Terracycle and founder of Loop on sustainability, diapers and coffee cups.

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Headline SDGC20: Ticket Refund Policy

SDGC20: Ticket Refund Policy

We care about the health and welfare of our community and want to remind you that tickets to the Service Design Global Conference 2020 are fully refundable up to 30 days prior to the event.

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Headline Service Design Award 2020: Call for Entries

Service Design Award 2020: Call for Entries

We are delighted to open a call for the Service Design Award 2020, the premier international award for service design. The Award recognises work of an exceptional standard in the field of service design from the private and public sector, as well as academia.

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Headline Meet the SDN Accredited Service Design Trainers

Meet the SDN Accredited Service Design Trainers

Get to know our Accredited Service Design Trainers' approach to Service Design. Find out more about where and in which language they commonly provide their service design trainings, as well as the service sectors they have particular experience in.

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Latest events


Global Conferences Service Design Global Conference 2020 Copenhagen

Service Design Global Conference 2020 Copenhagen

Calling all service designers! Now is the time to ready yourself for the Service Design Global Conference which features two full days of great talks, panel discussions and workshops, all taking place in the dynamic capital of Denmark. Taking place October 22-23, 2020 with exclusive pre-conference events on October 21, this is event is assuredly not to be missed.

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Other Events Free mini-course: Service Design for the Circular Economy

Free mini-course: Service Design for the Circular Economy

Learn how to adapt and apply service design tools and perspectives to the unique contexts of services designed for the circular economy in this SDN Academy Masterclass.

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Discover Service Design Network

Touchpoint Journal

Touchpoint is the first and only journal dedicated to the practice of service design. Published by practitioners for practitioners, Touchpoint is essential reading for both newcomers and seasoned experts alike.

Dive into Touchpoint

Local Chapters

Looking to connect with your local peers? SDN chapters are vibrant communities where service designers can connect, create and exchange knowledge on a regional level. Join one of the existing chapters or build a new one in your country or area.

Find your local chapter

Personal Profile

Marke your mark! Create your profile and establish yourself within the SDN community! With your profile on our website, you will be visible to a global community of service design newcomers and experts; potential clients, peers and partners.

Meet our community

Community Knowledge

Learn more from and about the individuals and organisations that make up the SDN network. Interviews with members of the community can be found here as well as insights from many more concerning the latest news, trends, tools and techniques shaking up the industry.

We want to hear from you too! Join the conversation by sharing your thought pieces today. 

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Latest jobs


Digital Marketing Intern at Service Design Network

Digital Marketing Intern at Service Design Network

Want to work for the largest network of service design professionals in the world? Become part of our team and support the digital marketing activities to spread global awareness for Service Design and help building the international community.

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Assistant Professor in  Service Design

Assistant Professor in Service Design

About the position: 50-100% position as assistant professor in service design at the Westerdals institute for communication and design, starting after individual agreement in the spring of 2020.

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Dozent/in Service Design und Innovation

Dozent/in Service Design und Innovation

Zur Unterstützung unseres Service Design Teams im Institut für Tourismus und Freizeit (ITF) suchen wir per 1. März 2020 oder nach Vereinbarung eine/n Dozent/in Service Design und Innovation (80%-100%)

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Service Designers

Service Designers

We’re looking for Service Designers across three experience levels to fill full-time and permanent positions in our London studio

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Latest case studies

Case Study

As one of the larger energy providers in Europe, E.ON is driven by more than 40,000 employees. The challenge was to create an onboarding process that worked with those differences to create the E.ON experience that suits them all.


Service Designer Livework

Service Provider E.ON

Industry Energy

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Case Study

University of Bologna’s Master in Advanced Service Design in collaboration with ART-ER worked to build a vibrant innovation region that is contingent on attracting and retaining international students and researchers long-term in the territory.


Service Designer Omar Vulpinari; UNIBO Master in Advanced Service Design students

Service Provider ART-ER Attrattività Ricerca Territorio, Emilia-Romagna regional institution

Industry Education

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Case Study

Digital transformation is pushing broadcasters and media companies to review their currently processes to reevaluate and rethink its place, all in order to reinvent their services to an upcoming new future.


Service Designer Globosat: Marcio Fabio Oliveira Leite, Danton Gravina, Lina Ceschin / Insitum: Fabiano Braga, Stephan Meheux, Paula Dantas

Service Provider Globosat + Insitum Brazil

Industry Media & Entertainment

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Case Study

Compensation Funds are private non-profit organizations of the Chilean Social Security System, providing social benefits and products that favour the welfare and individual development of their affiliates/pensioners/families. Challenge: Improve the affiliate experience.


Service Designer UC Design School, Brandbook and SurAndina Consultores

Service Provider Caja de Compensación Caja Los Andes

Industry Government

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