Your Job

What this role looks like.

• Defining, maintaining and optimising the operating model for initiatives and services in a specific product line (e.g. e-commerce, marketing or customer service) in different ALDI countries
• Defining the structures, roles, processes, interfaces, governance and internal KPIs that are required in order to operate and measure the success of our services
• Identifying improvements to existing business processes based on data and stakeholder feedback
• Ensuring close alignment with other ALDI products and business teams
• Supporting the rollout of organisational changes at scale across global and/or national teams
• Maintaining consistency in the design of business operations in support of ALDI’s overall customer experience
• Prototyping/piloting new services to test their commercial and operational viability

Your Profile

What you bring with you.

• Ability to create new service visions, define the impact and improve existing business structures 
• Experience in business process mapping 
• Expertise in workshop facilitation and excellent presentation skills
• Strong analytical capability and ability to anticipate and define what is needed for a new service to succeed
• Excellent interpersonal skills, including the ability to manage multiple stakeholders and competing priorities
• Ability to manage several projects at once and thrive in a fast-paced environment
• Team player with experience working in agile team environments 

Desirable extras.

• Experience working in projects or departments related to digital topics would be advantageous
• Ability to use problem-solving skills as an integral part of driving projects forward (you’ll rely on them daily) 
• Willingness to take ownership of tasks and welcome feedback to continually improve results 
• Robust communication skills, with the capacity to express ideas effectively and foster collaboration among team members 
• Solid grasp of design principles and a keen affinity for technology