Mark your calendar for December 17, when we welcome Alissa Millenson, showcasing her project recently crowned Service Design Award 2025: Best Commercial Project. She’ll share how design transformed operations across six wind farms—boosting accuracy, cutting costs, and empowering frontline teams. It’s a powerful story of service design in action, and you won’t want to miss it!

We are pleased to announce that the call for papers for Touchpoint Vol. 17 No. 1 is now open.

In case you missed the Service Design Global Conference 2025 in Dallas, you can purchase Replay access to the recordings and view them at your leisure until October 10, 2026.

We have winners in the house! Congratulations on your well-deserved success to all Service Design Award 2025 winners and finalists!

Insights, a global L&D company, faces fulfilment challenges due to sustainability limits on stock, unchanged demand, and reliance on the Interaction Design Team for file proofing. This creates a disjointed process, duplicated work, and delays from cross-team dependencies.

In 2024, service design is evolving rapidly but remains underrecognized. Confusion over roles and terminology leads to misunderstandings and underutilization. To address this, SDN fosters a global community to raise awareness and drive the growth of service design practices.

In 2021, Taipei Fubon Bank’s in-house team realized they lacked accessibility features for customers with disabilities

Goodwill faced the challenge of effectively enhancing donor and consumer loyalty and engagement to increase second-hand item donations and sales, to secure sufficient support to provide charitable opportunities to the community.