Let me be your #SDsanta today! This comes from my personal desk. Only for you. As head of the social media activities of the SDN, I get to spend so much time in the infinite corners of the interwebs and come across so many things. So, I know how hard it can be to always be on top whatever is going on out there. That's why my little christmas service to you is sharing my top 5 reads that I came across last week in the global service design community. Each with a super short wrap-up to save you even more time. Time - isn't that a great gift to give.
01 The base for your date
Medium article by Ko Wongpichet of Denkwerk.
Super strong GIF-game. Playfully addressing the serious issue of bad design workshops and how to overcome it. Rightfully pointing to the benefits of play. And it's the first article in a series exploring roleplaying as a collaboration and engagement method.
My favorite line: "Because as much as we’d like to think we can perform at peak, we need to make time to ensure that our future work and performance are grounded in a strong and contextually aware foundation."
02 How to overcome resistance against people-centered design.
Medium article by our SDN Accredited Trainer Victor M. Gonzalez
Important read on conquering resistance when selling your design approach no matter which discipline. Made it into this list because it looks at the productive and indicative side of resitance, too.
My favorite line: "[Your approach] must create safe spaces that allow those who participate in the creative process to know that their contributions are well received, that there can be no good ideas without first generating bad (very bad) ideas, that it is okay to err and that we can and we need to do it in order to be successful, that our ability to innovate is based less on confirming and more on discovering, that nobody has all the answers and that the opinion of each discipline counts."