Service Design Award
Vueling’s Cabin Crew Engagement Project
Service Design Award 2025 - Professional Commercial Finalist
Latest content
Service Design Award
voorRecht-rechtspraak: Redesigning access to justice in the Netherlands
Service Design Award 2025 - Professional Non-Profit Finalist
Service Design Award
VA Customer Experience Institute
Service Design Award 2025 - Professional Non-Profit Finalist
Service Design Award
Transforming Spare Parts Management for Onshore Wind Energy
Service Design Award 2025 - Professional Commercial Finalist
Service Design Award
Te Toca – Breast Awareness in Young Women
Service Design Award 2025 - Student Finalist
Service Design Award
Service Design Award
Field Leadership Support Network
Service Design Award 2025 - Professional Non-Profit Finalist
Service Design Award
Service Design Award
Service Design Award
Creating Kin-specific Foster Home Approval Standards
Service Design Award 2025 - Professional Non-Profit Finalist
Service Design Award
Touchpoint open article
Touchpoint Vol 15-3. Designing from Whithin | Editors Letter
In-house service designers operate as integral parts of their respective organisations, carrying a deep understanding of their cultures, processes and long-term goals, and enabling them to craft appropriate solutions.
Latest content
Case Study
Co-producing Sustainable Supply Chain Transitions
This article aims to explore the underutilised potential of systemic service design methods in providing the necessary overview and facilitating green transitions in sustainable supply chains by being a facilitator of the interdisciplinary process. We will introduce a ‘Mess/Gigamap’ template with an influence from Geels´ (2005)1 ‘Multi-Level Perspective’ model. In addition, we will show how ‘Mess/Gigamaps’ are tools that can aid conversations between stakeholders to visually understand the complexities that they are facing. The aim of this template is to enable the creation of systemic maps as boundary objects to facilitate discussions between multiple stakeholders.
Service Design Award
Goodwill Storyshare: The Journey of Kindness
Service Design Award 2024 - Student Finalist
Case Study
Service Design Award
Connect & Adopt Shaping Adoption Journeys
Service Design Award 2024 - Student Finalist
Service Design Award
Service Design Award
Service Design Award
Co-Design of an Agreed Consultation & Participation Process for Disabled Person’s Organisations
Service Design Award 2024 - Finalist
Service Design Award
Service Design Award
The Future of Home: Accessible and Affordable Housing Solutions that Support the Social Inclusion of People with Developmental Disabilities
Service Design Award 2024 - Finalist
Service Design Award
Modernising Singapore’s Employment Pass Legacy Systems to Deliver Seamless Customer Services
Service Design Award 2024 - Winner (Best Professional Non-Profit Project)
Service Design Award
Designing Professional and Empathetic Barrier-free Banking Services in Taiwan
Service Design Award 2024 - Finalist
Service Design Award
Insurance Innovation: Market Expansion and 20% Revenue Growth with Service Design
Service Design Award 2024 - Finalist
