Samuel Simon
Author - Samuel Simon

Again, #SDsanta Sam is opening the bag and shares a number of great service design tools to have in your pocket.

Let me be your #SDsanta again today! As SDN's go-to guy for digital things, I come across so many helpful and valuable tools that I want to share with all of you.

So, my gift to you is a list of wonderful service design resources, that have piled up in my personal link collection. Let me know if you like it. If so, I've got a whole lot more.

Even better yet: Anything specific you are looking for? Up there is the link to my inbox. I'd be happy to share.


HERE WE GO: Sam's inspirations for service design tools and methods. (Part 1)


01 Guide to service blueprinting

Coming from Capital One, offical SDGC sponsor!

02 Mapping Methods Compared: A Cheat Sheet

Wonderful overview, compariosn and introdcution on different types of mapping methods.

03 The 'This is service design doing' method library

54 hands-on descriptions that help you DO the key methods used in service design.

04 The Service Design Case Study Library

Well, because this is an absolute must: Succesfully implemented projects to serve as outstanding examples for your career.

05 A step-by-step guide to user research

A user research how-to with a number of methods included.

06 Service design principles for working with the public sector

Not so new, but never not important. Coming from Snook. And DMA, a Service Design Award Winner.

07 Service Toolkit - Design and build government services

Holy moly - So much stuff. By GOV.UK - these folks are awesome!

08 Service Design - Practical access to an evolving field

Again, not so new. But great resource. Coming from SDN Accredited Master Trainer Stefan Moritz (see #SDsanta Door 13) Detailed examination on the methodology. Long (and explained) list of tools and methods starting from page 185.

09 Service Design Tools

Well, the title says it all! Here you go.

10 Seeds for change

Great collection of skills, methods, facilitation tips for co-operation campaigns and projects.


Now, that was just the beginning. Or, to go with a completely overused metaphor in service design imagery: That was just the tip of the iceberg. What are your special sources? Where did you find the best tools? Which methods should I include in the next list?


Missed the earlier #SDsanta Advent Calendar goodies? Here, here, here!

Want to contribute something as our #SDsanta, too? Sam's inbox is thirsty for your mail.

Want those goodies to come to your inbox directly? Sign up here for the good news. 

Enjoy the Christmas season.


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