Ho Ho Ho! Service Design Santa is wishing you a cheerful Christmas season.
Yes, that's a cheesy way to start, but we've got to start our #SDsanta advent calendar somehow, don't we?
So how about we cut to the chase and offer you our first gift with a twist.
You are today's service design santa! Who should we gift an issue of the touchpoint journal to in your name?
With this issue of Touchpoint, we celebrated the tenth year of publication. And rather than choosing a simple theme, we decided to tackle one of the trickiest problems of service design: How does service design continue delivering value through to implementation? In other words, what happens after that second diamond?