To solve complex design-delivery challenges we need multiple specialists to work collaboratively and iteratively. The problem is that service design can often be too abstracted from the delivery experience, where things inevitably change as obstacles are encountered and new knowledge becomes available.
3 ways to turn service blueprints into delivery outcomes
Service blueprints are a powerful tool for any organisation to comprehend its current state. To help us move from tool to delivery outcome, I’ve listed 3 ways which could help us achieve that.