To solve complex design-delivery challenges we need multiple specialists to work collaboratively and iteratively. The problem is that service design can often be too abstracted from the delivery experience, where things inevitably change as obstacles are encountered and new knowledge becomes available.
Implementing Policy through Systemic Design
This article shows how a systemic design approach was used to support the implementation of a policy direction that touches multiple services and organisations. It discusses how a team of designers and policy makers mobilised services to action through breaking silos, building empathy and developing a community of practice.