Customer experience is an increasingly important area of focus for businesses. Building internal capability to become customer centric is one of the key trends that we’re seeing in service design.
Livework - sponsor of the Service Design Global Conference 2018 - have been pioneering service design since its early days and are increasingly asked by clients to help embed capability in their organisations. Happily, this tends to increase successful outcomes as change is internally driven, with all the extra understanding of structure, culture and willingness to embrace change (or not!) that this brings. At this years's Service Design Global Conference in Dublin they are running a masterlcass designed to equip you with a better understanding of what’s involved in achieving customer-centricity and how to move your organisation from where you are to where you want to be.