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In-house service designers operate as integral parts of their respective organisations, carrying a deep understanding of their cultures, processes and long-term goals, and enabling them to craft appropriate solutions.
This article aims to explore the underutilised potential of systemic service design methods in providing the necessary overview and facilitating green transitions in sustainable supply chains by being a facilitator of the interdisciplinary process. We will introduce a ‘Mess/Gigamap’ template with an influence from Geels´ (2005)1 ‘Multi-Level Perspective’ model. In addition, we will show how ‘Mess/Gigamaps’ are tools that can aid conversations between stakeholders to visually understand the complexities that they are facing. The aim of this template is to enable the creation of systemic maps as boundary objects to facilitate discussions between multiple stakeholders.
Service Design Award 2024 - Student Finalist
Service Design Award 2024 - Student Finalist
Service Design Award 2024 - Finalist
Service Design Award 2024 - Finalist
Service Design Award 2024 - Winner (Best Professional Non-Profit Project)
Service Design Award 2024 - Finalist
Service Design Award 2024 - Finalist
Service Design Award 2024 - Finalist
Service Design Award 2024 - Finalist
A holistic approach to designing services, harmonizing user needs with system efficiency.
After more than 10 years I have been re-reading Dan Hills’ “Dark Matter and Trojan Horses” – these last days and I found it just as insightful and inspiring now as I did then!
I am reading: Beyond Sticky Notes by KA McKercher. And here you can read why I recommend it!
It is in education where we build the foundations for the next generation of service designers and for the future of service design! Since 2015 the Service Design Network is official partner of Cumulus, the leading global association of art and design education and research. One of many opportunities to build valuable networks for service design education.
Service Design Award 2023 - Professional Commercial Finalist
Service Design Award 2023 - Winner, Best Commercial Project
Service Design Award 2023 - Professional Commercial Finalist
Service Design Award 2023 - Professional Commercial Finalist
