In the counter-intuitive world of service-dominant logic, there are no services, all economies are service economies, and ‘value’ cannot be delivered.

Climate change has emerged as one of the most significant global issues in a long time. Industry experts have been making many efforts to resolve it from a variety of angles. The service design discipline is not an exception.

Dutch bank ING has been recognised recently for its innovative approach, both with its banking app, and for the radical internal transformation it underwent in 2015. – Visit the Community Knowledge section of our site to read this specially-selected article for free.

It usually takes a day - and sometimes less - to capture a feeling of belonging for something and to begin to love it.

June 30th 2016 saw the first SDN UK National Conference take place in London, hosted by the SDN UK Chapter. It was an exciting opportunity to bring the SDN to the UK, where there is so much service design activity and application.

The ‘2016 Global Service Design & Innovation Forum’ was held in Shenzhen, China on 15 May 2016.

An interview with Nuno Laginha, winner of the SDN Service Design Competition 2009.

The following is an imaginary blog entry from a fictional young professional in Pittsburgh, Pennsylvania created as a composite from interviews with a number of recent college graduates in the Pittsburgh area.

Greetings SDN members, colleagues, students, and friends!

In recent years, Service Design has established an amazing body of knowledge, a large variety of relevant methods and many case studies that show the application and the impact of Service Design.

There appears to be a new design industry self-evaluation in progress with practitioners, academic institutions and students questioning themselves about what to do next, what direction to take and what new value they can add to organisations.

Isn’t life always centred around influencing the behaviour of other people?

”I’m always surprised by how nervous designers can be about demonstrating the ‘impact’ of design.

Doing the same thing twice doesn’t make it a tradition – but we are hopeful it just might enable one.

In the 1990s, the Cologne-based Köln International School of Design (KISD) was the only university teaching service design in an academic design context and was the only place where service design projects took place, testing and growing the body of knowledge and experience.

Many years ago, I worked for Hewlett Packard in Human Resources Development and I was in charge of organisational development for three business units.