The call for innovation in large companies is heard around the world today.

Welcome to the age of the algorithm-native. In return for their data, consumers expect brands and their services to be using their information wisely.

Countries around the world are moving towards service-oriented models as they carry out administrative reforms. As government reform in China deepens, the Chinese government has proposed the concept of ‘service-oriented government’.

In the counter-intuitive world of service-dominant logic, there are no services, all economies are service economies, and ‘value’ cannot be delivered.

Climate change has emerged as one of the most significant global issues in a long time. Industry experts have been making many efforts to resolve it from a variety of angles. The service design discipline is not an exception.

Dutch bank ING has been recognised recently for its innovative approach, both with its banking app, and for the radical internal transformation it underwent in 2015. – Visit the Community Knowledge section of our site to read this specially-selected article for free.

It usually takes a day - and sometimes less - to capture a feeling of belonging for something and to begin to love it.

June 30th 2016 saw the first SDN UK National Conference take place in London, hosted by the SDN UK Chapter. It was an exciting opportunity to bring the SDN to the UK, where there is so much service design activity and application.

The ‘2016 Global Service Design & Innovation Forum’ was held in Shenzhen, China on 15 May 2016.

An interview with Nuno Laginha, winner of the SDN Service Design Competition 2009.

The following is an imaginary blog entry from a fictional young professional in Pittsburgh, Pennsylvania created as a composite from interviews with a number of recent college graduates in the Pittsburgh area.

Greetings SDN members, colleagues, students, and friends!

In recent years, Service Design has established an amazing body of knowledge, a large variety of relevant methods and many case studies that show the application and the impact of Service Design.

There appears to be a new design industry self-evaluation in progress with practitioners, academic institutions and students questioning themselves about what to do next, what direction to take and what new value they can add to organisations.

Isn’t life always centred around influencing the behaviour of other people?

”I’m always surprised by how nervous designers can be about demonstrating the ‘impact’ of design.