The SDN is incredibly pleased to announce that this year's Service Design Award winners and finalists have been selected by our international jury of service design experts!
Over 100 projects were entered this year, facing higher submission standards than ever before. Twelve projects in the three categories of Professional Commercial, Professional Non-profit / Public Sector, and Student stand as our 2019 finalists and represent the international benchmark for world-class service design. It is thanks to their exceptional work and project contributions that we are taking our industry to new levels.
The Award ceremony was a huge success, taking place from on October 10, 2019 in the magnificent Toronto. The ceremony, winner presentations and Service Design Award finalist exhibition were key highlights of the 2019 Service Design Global Conference.
Head of the Jury J. Margus Klaar and President of the SDN Birgit Mager took the stage to co-host the Service Design Award Ceremony and announce the finalists and five winners selected by our international jury of service design experts.
Select the project titles to find out more.
2019 SERVICE DESIGN AWARD WINNERS
Service Design Award 2019 Winner - Best Commercial Project
Transforming a Social Security Organization through Service Design - by UC Design School, Brandbook and SurAndina Consultores
Category: Professional Commercial
Client: Caja de Compensación Caja Los Andes
Location: Chile
Summary: Compensation Funds are private non-profit organizations of the Chilean Social Security System, whose purpose is to provide social benefits and products that favor the welfare and individual development of their affiliates, pensioners and their families. Companies are able to join the Compensation Funds free of charge, and their collaborators become affiliates who are then able to access the benefits offered.
Service Design Award 2019 Winner - Awarded for innovative combination of technology and service design
The Evidence of Design 2.0 - An Impactful Service Identity Designed with AI - by Hellon
Category: Professional Commercial
Client: Mandatum Life
Location: Finland
Summary: This case is an illustration proving how The evidence of Design 2.0 – an impactful service identity design with AI is a case reference proving that machine learning models can seamlessly support the work of service designers and successfully forecast the business impact of specific design efforts. This understanding can be used when making decisions on where to invest.
Service Design Award 2019 Winner - Awarded for lean approach to service design and prototyping
Laboratoria Mobiele Alternativen - by Twisted Studio
Category: Professional Non-Profit/Public Sector
Client: Netwerk Duurzame Mobiliteit / Komimo
Location: Belgium
Summary: LaMA is short for Laboratoria Mobiele Alternatieven. It is a co-creative design process developed to find creative and simple solutions with great impact on mobility issues in small cities.
Service Design Award 2019 Winner - Awarded for application of service design to information transfer
Lift the Lid - by Good Innovation
Category: Professional Non-Profit/Public Sector
Client: Alzheimer's Society
Location: UK
Summary: ‘Sex and intimacy’ in care homes is an often taboo and neglected subject that has a significant impact on the wellbeing of people living with dementia and their families. Our organisation was engaged to help a non-profit organisation within the healthcare sector.
Service Design Award 2019 Winner - Best Student Project
Service design to improve women's maternal healthcare services in Nepal - by Ida Christine Opsahl, Julie Nyjordet Rossvoll and Nora Pincus Gjertsen
Category: Student/Norwegian University of Science and Technology (NTNU)
Client: Green Tara Nepal
Location: Norway/Nepal
Summary: This service design project was conducted as a master thesis project for three design students. The project concerned using service design to improve women’s maternal health in rural Nepal and resulted in a new health service co-developed with users and field experts.
2019 SERVICE DESIGN AWARD FINALISTS
2019 Service Design Award Finalist
Designing a viable land for future generations - by With Company
Category: Professional Commercial
Client: Government/Ministry
Location: Portugal
Summary: After almost a century, and several failed attempts to establish a coherent rural land identification and registration system across the whole of Portugal; a cooperative initiative between different Government sectors was created in 2017. This initiative had one goal: to finally understand who owns what, and where.
2019 Service Design Award Finalist
Crack the code: How one school demystified programming - by Kuudes Kerros Helsinki Oy
Category: Professional Non-Profit/Public Sector
Client: Supercell
Location: Finland
Summary: How service design was used to create a new kind of coding school in Helsinki and radically change people's perception of computer programming.
2019 Service Design Award Finalist
Heart Failure Self- Management Program - by Healthcare Human Factors & eHealth Innovation
Category: Professional Non-Profit/Public Sector
Client: In house project
Location: Canada
Summary: Heart Failure (HF), the inability of the heart to effectively pump blood around the body, takes a serious toll on a person’s life. For people living with HF, walking up a few stairs leaves their heart pounding, lying down makes it hard to breathe, and their lives are instantly turned upside down by a prognosis of only a few years left to live.
2019 Service Design Award Finalist
How service design plays a vital role in the transformation journey of a Brazilian insurance provider: from a brick-and-mortar business into a health-insure-tech - by Seguros Unimed
Category: Professional Commercial
Client: Seguros Unimed & Sistema Unimed
Location: Brazil
Summary: Traditional insurance markets have been suffering a setback by reason of new business models such as peer-to-peer, on demand, pay as you go, as well as due to innovative interfaces and other touchpoints that inflict less friction to the user journey.
Service Design Award 2019 - Student Finalist
Xplore - by Sebastian Gier
Category: Student/Umea Institute of Design
Client: BMW Group
Location: Germany/Sweden
Summary: The project was set to design a service concept around long-distance driving (one-hour or longer). A strong focus was set on user research, touchpoint identification and how they could be re-imagined.
Service Design Award 2019 - Student Finalist
Clarify: Early guidance service for separated parents - by Natalia Carrasco
Category: Student/Royal College of Art
Client: Government/Ministry
Location: UK
Summary: The project focused on the current experience of financially and emotionally struggling British citizens who require support in cases of familial separation and child custody, but are not entitled to benefits.
Service Design Award 2019 - Student Finalist
Journey: A Post Death Settlements Service - By Carina Lim, Mireille Lee, and Zhang Hanwen
Category: Student/National University of Singapore (NUS)
Client: Government/Ministry
Location: Singapore
Summary: Unfortunate circumstances could occur at any given instance — we will never know when we might lose a loved one. At that point of time, many would be at a loss of what to do.
