Minneapolis, Chicago or Atlanta

Service Designer at Harken Health

We believe that everyone deserves to feel cared for and our service design team brings that purpose to life through creating end to end services for our members.

ABOUT HARKEN HEALTH

Harken Health

Real relationships, remarkable care, right here. This is healthcare reimagined. Harken Health is the first to unite relationship-driven primary care with care-led health insurance in one simple plan. We are built around the needs of members, creating a dedicated home base for health that reconnects the face-to-face care experience. Our doctors, health coaches and support teams operate within community-based clinics to put remarkable care within more people’s reach. We are a community of people devoted to our members’ health and an experience that makes you feel better just by walking through the door. At Harken, we believe that everyone deserves to feel cared for.

 

Be a key architect in the healthcare revolution at Harken Health. Harken Health is an independently operated affiliate of UnitedHealthcare and an innovative company with the mission to change what the world expects from healthcare. For you that means working on a high performance, elite team in a start-up environment with access to the scope and scale of UnitedHealth Group. Join us and learn why there is no better place to do your life's best work.

 

Service Designers plays an important role in the design, measurement and management of the Harken Health experience. Our Service Designer role is responsible for building services from vision to execution by using a solid foundation in human - centered service design as well as interaction or visual design and fueling human-centered experiences by helping colleagues and multidisciplinary teams develop the end to end Harken Health experience.

 

Harken Health is headquartered in Minnetonka, MN near Minneapolis and operates Health Centers today in both Atlanta and Chicago. Much of our Service Designer’s work will include interaction with Care Teams and the Harken Health Centers so you could be located in any of the three markets; Minneapolis, Chicago or Atlanta.

JOB RESPONSIBILITIES

  • Design and build services from vision to execution by using a solid foundation in human-centered service design as well as interaction or visual design
  • Drive the creation of outstanding experiences by helping colleagues and multidisciplinary teams develop great solutions
  • Bring hands-on contributions at every phase of the design process; from design research, concept development, service blueprinting to getting to pilot
  • Conduct and integrate primary and secondary research, generate proprietary insights, design conceptual frameworks, and help teams translate the value of those insights into principles, design requirements and valuable solutions through prototyping and testing
  • Deeply understand customer experiences, especially their emotional ones
  • Create models to examine complex problems
  • Use prototypes to explore potential solutions
  • Tolerate failure (in support of designing and managing aggressive and rapid learning cycles)
  • Think holistically in order to design and execute smart experiments that inform service design
  • Exhibit thoughtful restraint and balancing great design with short deadlines

JOB REQUIREMENTS

  • Bachelor's Degree in Service, Interaction Industrial or other design field
  • 3+ years experience designing and bringing service experiences to life
  • 3+ years experience leading teams and partners (internal and external) to deliver solutions integrating change management strategies for successful adoption
  • Demonstrated track record of creating new service concepts or business strategies to meet customer needs
  • Fluent with Service Design tools and methods such as journeys, service blueprints, stakeholder maps, prototyping and role playing
  • Experience in leading cross - functional teams in strategy development through planning phases by influence without authority
  • Strong visual design sensibility and demonstrated design experience in visualizing concepts
  • An ability to distinguish between 'good' and 'great' work and can articulate the difference to help push teams to produce consistently excellent work
  • Strong verbal and written communication skills and comfortable presenting to and collaborating with business leaders
  • Demonstrated ability to thrive in an ambiguous and dynamic environment and comfortable with non - hierarchical organizations

Preferred Requirements Experience in developing multi - year roadmaps for service experiences Graduate Degree in Service, Interaction Industrial or other design related field Previous work experience in healthcare (the care side or insurance) Experience with EMR development or implementation Skill in Adobe products, prototyping tools (Sketch, InVision, Marvel)

If you're interested in joining our team apply online with your resume and portfolio. If you have questions you can email Sabrina Schreiner.


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