Senior Consultant – Service Design
London

Senior Consultant – Service Design

We are looking for a Senior Consultant to join our Service Design team, based in EY-Seren’s London office. The successful candidate will get a chance to work on exciting international projects...

We are looking for a Senior Consultant to join our Service Design team, based in EY-Seren’s London office in Shoreditch. The successful candidate will get a chance to work on exciting international projects and create change in leading organisations across different industries. Reporting into the Practice Director for Service Design, the Senior Consultant will have these key tasks and responsibilities:

 

• Lead client engagements with support from the Principal Consultant and Practice Director

• Inspire and lead clients and small teams with the delivery of high quality insight and design as directed by the Client Director, Managing Consultant and Programme Manager

• Identify and act on opportunities within projects to pass on to Client Services and New Business for on-sell and up-sell and contribute to new business proposals as required

• Support methodology leadership for the practice area and work with the Practice Director to implement new methodologies

• Supervise the day to day work of a small, multi-disciplinary project team

• Support the Practice Director in the recruitment and allocation of resource for projects

• Help to develop and deliver specialist training to embed Seren’s methodologies

• Attend and contribute to industry events

• Deliver compelling, articulate presentations using various tools and techniques to support spoken content

• Actively seek collaboration with relevant disciplines to deliver blended solutions

• Oversee tasks assigned to Consultants

• Authoritatively and diplomatically steer, instruct and challenge clients

• Actively develop their knowledge of the full range of service design techniques and work with the Principal Consultant and Practice Director to apply them to client projects

• Line manage one or two consultants (Junior to Consultant)

Skills and experience:

 

• Shows creative intuition, able to apply a wide range of creative techniques, able to deliver innovative conceptual thinking, whilst also having the right analytical mindset and skills to work out organisational and business details to deliver real value to clients

• 5+ years’ relevant experience in Service Design, profound understanding of design in general and comfortable with related design disciplines like Visual Design, UXD, IA, UI design, Spatial Design, Business Design, Organisation Design

• Has knowledge of design research skills across qualitative and quantitative methodologies and experience in how to use them effectively in collaboration, able to scope, set up and lead customer research, both contextual in-depth and remote large-scale

• Demonstrates a good understanding of business and organisational systems

• Is able to write to a high standard, fluent in English, additional major languages desired

• Can effectively prioritise and deliver to deadlines, previous line management experience is desirable

• Is people-centred from research through to delivery

• A portfolio showing all above

• Recognised Degree (essential) and Masters (desirable)

• Proficient in Adobe CS

• A willingness to travel and work overseas

Interested? Send your CV and portfolio to recruitment@ey-seren.com.

 


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