Touchpoint article: Applying Service Design to the SDN Chapter Foundation Process

After a successful Chapter revival at the end of 2016, the German SDN Chapter has applied service design methods to the founding process to tailor the focus of activities and events to their audience.

In the summer of 2016, several members of the SDN in Germany expressed their interest to build up a local service design community. When the headquarters invited us for a German SDN Chapter ‘revival’ meeting in fall 2016, we were excited about this opportunity. However, as riveting as it was to indulge in discussions and idea generation, it was crucial to channel this energy and turn it into concrete activities towards building up a new Chapter.

The first challenge – assembling a core team that was eager and dedicated to bringing the Chapter to life – was achieved within one month. But how could you ensure working in the right direction from the very beginning?

ILLUSTRATION OF OUR REBUILDING PROCESS – FROM SPECIFYING OUR STAKEHOLDER GROUPS, GAINING INSIGHTS BY CONDUCTING INTERVIEWS AND CREATING PERSONAS TO IDENTIFYING THEIR NEEDS AND TRANSLATE THEM INTO CONCRETE CHAPTER OFFERS AND ACTIVITIES. -- German SDN Chapter
ILLUSTRATION OF OUR REBUILDING PROCESS – FROM SPECIFYING OUR STAKEHOLDER GROUPS, GAINING INSIGHTS BY CONDUCTING INTERVIEWS AND CREATING PERSONAS TO IDENTIFYING THEIR NEEDS AND TRANSLATE THEM INTO CONCRETE CHAPTER OFFERS AND ACTIVITIES. — German SDN Chapter

Continue reading the full article for free on the SDN website

https://www.service-design-network.org/community-knowledge/applying-service-design-to-the-sdn-chapter-foundation-process


We are happy to share more details of our process upon request. If you are interested please contact us at our e-mail address below.

Related Headlines

SDN Chapters Call for SDGC19 Volunteers

Call for SDGC19 Volunteers

Want to take part in the most important event the service design community attends all year? We need you!

Continue reading
SDN Chapters El Concilio de Diseño - Un mecanismo escalable para evaluar la calidad de los proyectos

El Concilio de Diseño - Un mecanismo escalable para evaluar la calidad de los proyectos

Cuando el equipo de diseño de BBVA Bancomer empezó a crecer de forma acelerada, pasando de 6 a 120 diseñadores en el lapso de 2 años, nuestro mayor reto fue establecer y permear un mismo mindset de diseño. El cual debía encontrar el balance ideal entre establecer procesos y fomentar una libertad creativa.

Continue reading
SDN Chapters Service Design Award 2019 - 5 years of celebrating service design excellence!

Service Design Award 2019 - 5 years of celebrating service design excellence!

Service Design Award, founded by the Service Design Network in 2015, is the most prestigious award honouring service design excellence from around the world. This year we are celebrating our fifth anniversary and we are proud of our previous winners and finalists who helped us to stay true in our vision to make service design the new normal.

Continue reading
SDN Global News SDN Academy - Service Design Basics Workshop in Cologne

SDN Academy - Service Design Basics Workshop in Cologne

The latest SDN Academy Service Design Basics Workshop was intense, inspirational and packed with energy! Conducted from 6-7 April 2019, the workshop introduced participants to the world of service design, covered the fundamentals of the service design process, and provided them with the essential methods and tools to support their work in the practice.

Continue reading