SDN Japan Conference 2013, held on May 11th, 2013 in Tokyo was the first Service Design conference in Japan.
Approximately 200 people: a variety of people, including business people, marketers, designers and education researchers who were practicing and working on the research of Service Design, took part in this conference.
Under the theme of “Service Design for Reframing Business”, case studies were shared by several companies. Through the invited talk by Birgit Mager, SDN President and various types of workshops, knowledge and experiences on Service Design were shared among attendees, exploring the possibilities of innovation and discovering the new issues of business.
Date: May 11th, 2013 Sat. 10:30 AM to 6:00 PM.
(Doors open at 10 AM / Reception starts at 6:30 PM and ends at 8:30 PM)
Recruit Academy Hall ( Yaesu, Tokyo)
HQ of Recruit Holdings Co., Ltd.
GranTokyo South Tower 41st floor.
1-9-2 Marunouchi, Chiyoda-ku
Conference: 10,000 JPY (including lunch and coffee break)
Reception: 5,000 JPY
Service Design Network Japan Chapter
Doors Open, Registration
Keynote speech: Service Design for Reframing Business
Masanao Takeyama, Ph. D.
Matthew Forrest, Sony Corporation, Creative Center
Case Study: What Service Design Can Do for Evacuation Centers – Findings from the Great East Japan Earthquake
Yukinobu Maruyama, Unit Leader Senior Designer, Hitach, Ltd.
Case Study: The Recruit Method: Communication Design and Engineering
Hironori Iwasa, General Manager, Recruit Technologies Co., Ltd.
Invited Talk: Service Design and Business Value
Birgit Mager, SDN President, Koln International School of Design
3:20 Coffee Break
3:50 Parallel Workshops and Tutorials
1) Service Acting Out
Hiroshi Yamaguchi, Manager, Service Design Lab, Dai Nippon Printing Co., Ltd.
2) The Secret of Shinise: Japan’s traditional businesses
Eiko Ikeda, Experience Designer, Daishinsha
Wakako Kitamura, Service Experience Designer, Daishinsha
7 ways to keep your Madrid service design state-of-mind
New year, new chances – but let's not forget about 2017 just yet! It has been a great year, filled with great examples of service design. We've seen a lot of these cases during SDGC17. Let's look back on the annual Service Design Global Conference and find out how you can keep your Madrid state-of-mind – until SDGC18.
“Service Design at Scale” is the feature theme of the upcoming issue of Touchpoint. We invite you to become an author of Touchpoint Vol. 9 No. 3 and help to advance the service design field and its practices. Submit your abstracts till 19 December 2017 at 23:59 (CET).
The Service Design Award Annual 2017 will be a celebration of the very best in service design featuring what has been identified as the highest quality and most impactful work with case studies of the winners and finalists’ work from the first three years of the Service Design Award.