The last Service Design Thinking workshop was fun and inspirational.
Five teams solved a problem we all face by talking to customers, mapping their journey and making it better. It all ended with a design thinking/service design networking event.
More about the event in this short video!
Curious to learn more? Join the next masterclass in English in Sofia on February 19-20th!
You can also join certified trainings of the other SDN Accredited Trainers all around the world. Find out where and when.
In case you missed the Service Design Global Conference 2024, you can purchase Replay access to all recordings and view them at your leisure until October 4, 2025.
In this issue of Touchpoint, we focus on interdisciplinarity itself. What does success look like, and what are the tried and tested methods to achieve it?
Join us for the Service Design Global Conference (SDGC24) this October! Our in-person tickets are sold out, but you can still register for the full virtual experience and be part of this inspiring event. See you there!
As the practice of service design continues to gain recognition and traction, a notable trend has emerged: organisations are choosing to build and utilise in-house service design teams rather than relying on external agencies. This shift brings with it a host of considerations, both positive and negative, that merit in-depth exploration and critical reflection.
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