Service Design in Healthcare

Sharing innovative care model designs that guide our patients through from living well to leaving well.

Another successful SDN Singapore Chapter event hosted at the Centre for Healthcare Innovation(CHI). Participants were shown to an interactive guided tour to CHI’s Living Lab and learn how Tan Tock Seng Hospital (TTSH) looks at innovative care model designs that guide our patients through from living well to leaving well.


Special thanks to our speakers Kun Ming (Industrial Designer at TTSH) and Zhide and Nicolette (Design Technologist and Design Researcher, currently at GovTech and previously from KTPH) for an insightful sharing session on the many meaningful projects in the domain of service design that healthcare has embodied.


We were all intrigued by Zhide and Nicolette’s sharing on the Decision Tree project which aimed to make Advanced Care Planning (ACP) conversations lighthearted and lowered the barriers by understanding the behaviour of children, parents, and grandparents. As aptly shared by Kun Ming, “Culture eats Service Design strategy for breakfast.” The role of a service designer is changing and innovating we need to encourage and enable innovation process with the ground.


Thank you, Centre for Healthcare Innovation and Tan Tock Seng Hospital for hosting and providing refreshments for this SDN Singapore event.

 --

Related Headlines

SDN Chapters Call for Media and Publications Advisory Board | Submit until May 14

Call for Media and Publications Advisory Board | Submit until May 14

The SDN is seeking to establish a Media and Publications Advisory Board and is now accepting applications for Board members.

Continue reading
SDN Chapters Service Design Global Conference 2024 - Get Early Bird tickets until May 31

Service Design Global Conference 2024 - Get Early Bird tickets until May 31

Early Bird tickets for the Service Design Global Conference (SDGC24) are available for sale.

Continue reading
SDN Chapters Call for papers extended deadline | Submit your abstract until May 5th

Call for papers extended deadline | Submit your abstract until May 5th

Service designers work within a unique context. Because our work influences service innovation, improvement and delivery across lengthy and often complex customer lifecycles, we must work closely with stakeholders from across our organisations, and even beyond. While we aim for deep expertise in our own practice, we must also familiarise ourselves with the ways many others work

Continue reading
SDN Chapters Touchpoint Vol 14-3 Roundtable | Implementing Service Design

Touchpoint Vol 14-3 Roundtable | Implementing Service Design

On April 10, 2024, we are holding a special event connected to the publication of the most recent issue of Touchpoint, the journal of service design. The issue explores practical aspects, challenges and successes in translating service design outputs into tangible, impactful solutions –– successful implementation.

Continue reading