In this upcoming issue of Touchpoint, we want to specifically focus on the relationship between change management and service design. Submit your abstracts until 8 November.

The SDN's SVP and SDN Academy co-founder/Head of Training Jesse Grimes (Kolmiot Service Design) conducts an “An Introduction to Service Design Through Journey Mapping” course for the new South Africa Chapter.

Great opportunity to benefit from special deals we have on our membership and publications! Our special prices are available for the whole weekend from Friday, November 29 till December 2, 2019.

A preliminary event to the Cumulus 2020 Conference, the "Training for an Unknown Future" pre-conference will feature keynote speakers Richard Buchanan, Ezio Manzini and Guillermina Noël.