Understanding Service Design - SDN Ukraine MeetUp

The SDN Ukraine chapter is getting active in putting the spotlight on the local service design community. Starting off a series of events to come in the future, they have presented some insightful talks and gathered interesting people from the service design community.

We spent some awesome time with a range of service design practitioners from both digital and non-digital businesses sides on June 24, 2018 at the 1991 Civic Tech Center. 

We got a couple of great talks, and we hope this tradition will take even better shape with time.

  • Rodion Sorokin from Humanized Design made a great jump into service design history and explained how service design practices impact our lives today.
  • Maksym Tkachuk from form.com shared their thoughts on service team structures in agile environments.

This time we invited business representatives and discussed: 

  • What is service and service design
  • Understanding service design by business
  • How design thinking differs from business thinking

At the meeting, everyone could write and share way he understands "service design" term. 

We were actually pleased that everybody talks about the same things when they hear "service design." 

Also, we outlined the range of problems for business and defined themes for the following events.

List of participants:

  • Maksym Tkachuk, design chief @ form.com / co-founder @ apollo dc
  • Rodion Sorokin, founder @ humanized design
  • Andriy Todorov, business consultant
  • Oleg Kravchuk, co-founder @ apollo dc
  • Igor Dyakov, design @ fezr.com
  • Dariia Ivashchenko, design @ dreamteam.gg
  • Olexandr Yefremov, ceo @ kitsoft
  • Maria Zaytseva, design @ kitsoft
  • Alexander Mikhnenko, devops @ audatex ukraine
  • Yulia Shtypula, service design @ pumb
  • Iryna Kysil, customer satisfaction dept. @ pumb
  • Olena Gonorovska, consultant @ gonorovska.com
  • Olesya Malevanaya, pm lead @ unit.city

Special thanks to:

Masharo Olena, Motor (Transport) Insurance Bureau of Ukraine, 

Head of Department of Information Support, Analysis and Insurance Methodology

Related Headlines

SDN Chapters Service Design Global Conference 2023 - Register now

Service Design Global Conference 2023 - Register now

Register for the Service Design Global Conference 2023 and attend its 16th edition in Berlin or online!

Continue reading
SDN Chapters Touchpoint Vol. 14 No. 2 Call for Papers | Redefining Value Creation: Deadline Extended

Touchpoint Vol. 14 No. 2 Call for Papers | Redefining Value Creation: Deadline Extended

Touchpoint – The Journal of Service Design provides a window into the discussion of service design, facilitating a forum to debate, share and advance the field and its practices. In addition, it aims at engaging clients to listen in on the discussion, learn about the field, and become involved in the development and implementation of service design for their organisations.

Continue reading
SDN Chapters Touchpoint Vol. 14 No.1 The Employee Journey is out!

Touchpoint Vol. 14 No.1 The Employee Journey is out!

As we learn in this issue of Touchpoint, organisations large and small are applying the same rigour - and many of the same tools and techniques used to focus on customers - to make sure that employees perform at their best, and are fulfilled in their work. And it’s become a natural domain of service designers, who are taking on this challenge around the globe.

Continue reading
SDN Global News Touchpoint  Vol. 14 No.1 The Employee Journey | Roundtable

Touchpoint Vol. 14 No.1 The Employee Journey | Roundtable

As we learn in this issue of Touchpoint, organisations large and small are applying the same rigour - and many of the same tools and techniques used to focus on customers - to make sure that employees perform at their best, and are fulfilled in their work. And it’s become a natural domain of service designers, who are taking on this challenge around the globe.

Continue reading