Understanding Service Design - SDN Ukraine MeetUp

The SDN Ukraine chapter is getting active in putting the spotlight on the local service design community. Starting off a series of events to come in the future, they have presented some insightful talks and gathered interesting people from the service design community.

We spent some awesome time with a range of service design practitioners from both digital and non-digital businesses sides on June 24, 2018 at the 1991 Civic Tech Center. 

We got a couple of great talks, and we hope this tradition will take even better shape with time.

  • Rodion Sorokin from Humanized Design made a great jump into service design history and explained how service design practices impact our lives today.
  • Maksym Tkachuk from form.com shared their thoughts on service team structures in agile environments.

This time we invited business representatives and discussed: 

  • What is service and service design
  • Understanding service design by business
  • How design thinking differs from business thinking

At the meeting, everyone could write and share way he understands "service design" term. 

We were actually pleased that everybody talks about the same things when they hear "service design." 

Also, we outlined the range of problems for business and defined themes for the following events.

List of participants:

  • Maksym Tkachuk, design chief @ form.com / co-founder @ apollo dc
  • Rodion Sorokin, founder @ humanized design
  • Andriy Todorov, business consultant
  • Oleg Kravchuk, co-founder @ apollo dc
  • Igor Dyakov, design @ fezr.com
  • Dariia Ivashchenko, design @ dreamteam.gg
  • Olexandr Yefremov, ceo @ kitsoft
  • Maria Zaytseva, design @ kitsoft
  • Alexander Mikhnenko, devops @ audatex ukraine
  • Yulia Shtypula, service design @ pumb
  • Iryna Kysil, customer satisfaction dept. @ pumb
  • Olena Gonorovska, consultant @ gonorovska.com
  • Olesya Malevanaya, pm lead @ unit.city

Special thanks to:

Masharo Olena, Motor (Transport) Insurance Bureau of Ukraine, 

Head of Department of Information Support, Analysis and Insurance Methodology

Related Headlines

SDN Chapters Dual Accreditation Programme: Service Design Network and China Service Designer

Dual Accreditation Programme: Service Design Network and China Service Designer

The SDN is thrilled to announce a partnership between our Accreditation Programme and the China Service Designer Accreditation Programme!

Continue reading
SDN Global News Massive Change – Life-Centred Design

Massive Change – Life-Centred Design

Recently, Touchpoint publisher Prof. Birgit Mager sat down with design pioneer Bruce Mau to discuss his recent thinking about enterprise design, the significance of canoe-building and life-centred design.

Continue reading
SDN Chapters DEADLINE EXTENDED to Oct. 31 - Submit your abstract forTouchpoint Vol. 13 No. 1

DEADLINE EXTENDED to Oct. 31 - Submit your abstract forTouchpoint Vol. 13 No. 1

Dear writers, we are glad to let you know the deadline for the submission of Touchpoint Vol. 13 No. 1 has been extended to October 31st!

Continue reading
SDN Chapters Touchpoint Vol. 12 No. 3 is out!

Touchpoint Vol. 12 No. 3 is out!

Just right before the SDGC21 we are so thrilled to letting you know that the new issue of Touchpoint, "Service Design with the Planet in Mind" is now out! Get ready to knowing more about it during the Conference, when we will host the Touchpoint Roundtable together with the authors of the articles.

Continue reading