New chapter for our Chapter

Welcome to the very first blog post of Service Design Network Finland! We are super excited to begin this blog that we hope will be full of creative ideas and personal stories.

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Before we get started, we just wanted to say “Hi” and introduce ourselves briefly, so that you know who are the people behind our Finnish SDN Chapter. All in all, there are about one thousand members in the Finnish Chapter from many different fields and backgrounds. Out of all the members, we have ten active members who, for example, organise our events, update our social media and develop our Chapter further.


Together, our goal is to promote service design and spread knowledge in Finland. We also want to support the professional development of our members and thereby develop the service design field further. For example, our members have unlimited access to SDN’s Touchpoint publication full of the latest trends of service design. Through our events, we are able to provide our members with local stories and learnings and thereby promote co-creation within our Chapter.


One of our most important goals however has been to be more active and consistent with our communication towards our members and other service design enthusiasts. Now, we are one step closer to this goal, since starting from this May we have hired ourselves a Chapter coordinator! We warmly welcome Lotta Salminen to take part in developing our Chapter communications and activities even further.


We will be more active and consistent with our communications and to deliver on that promise, we are starting a monthly newsletter called “SDN Finland Monthly Wrap” which is sent out to all of our members and active followers. In these letters we will provide you with interesting service design insights, the upcoming events, the possibility to take part in organising events, and to become an active member.


Some of the insights highlighted in our upcoming newsletters will be picked up from this blog. Our dream is that this blog will play as a platform for our members to tell about their thoughts, learnings and experiences from personal point of view. So, if you are interested in contributing to this blog, please let us know here.


To wrap things up, we warmly welcome you to join our Chapter events and if you are interested in taking more active role in our Chapter, please let us know here.


All the best,


The SDN Finland Chapter Team


Teija Hakaoja | Chapter representative and Service Design Director at Silver Planet


Tarja Chydenius | Chapter co-founder and Senior Lecturer at Laurea University of Applied Sciences


Lotta Salminen | Chapter coordinator and Service Designer at Telia Finland


Eliisa Sarkkinen | Senior Lecturer at Haaga-Helia University of Applied Sciences


Tia Sistonen | Senior Service Designer at Roger Studio


Viivi Lehtonen | Service & Concept Designer at Roger


Marjukka Rantala | Senior Advisor in Design / Design Thinking, Business Design at Gofore


Ulla Holma | Designer, CO-founder at Shpare Helsinki


Andy Pattichis | Senior Service Designer at Hellon


Jaana Komulainen | Senior Advisor at Azets Insight


Mikko Koivisto | Customer Experience Director & Lead Service Designer at Hellon

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