Within the Service Design Network (SDN) Belgium, the idea has been living for some time now not only to bring together the community itself, but also to focus on the future of our sector and more specifically on the influx of new talent. The University of Antwerp wants to take the plunge and offer a postgraduate degree in Service Design through the Product Development department (Fac. Design Sciences). We want to design this training program together with you: what do we want to achieve with this program? For whom are we doing this? What competencies or tools should definitely not be missing?
On May 20th 2026, we are holding a special event connected to the publication of the most recent issue of Touchpoint, the journal of service design: Touchpoint Vol.17 No. 1 | From AI to Synthetic Services.
Connect, Collaborate, and Create Change – SDGC26 Awaits! Join us in Wiesbaden, Germany and online, 28–30 October. Registration is open, with Early Bird tickets on sale until May 15.
AI continues to disrupt our work as service designers, fundamentally changing the way we design, deliver and analyse services. The advances are rapid as well, presenting new opportunities while at the same time forcing us to answer some challenging questions on where and how its capabilities are deployed. This issue of Touchpoint answers an ongoing need in our community to learn from each other - as well as those outside our field - to confidently apply AI, as well as know where it should be avoided.
Created for service designers with 2+ years’ experience, the 8-week, 8-module course offers you the chance to strengthen your core skills, expand your capabilities, and earn Professional Accreditation.
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