Global Conferences - Canada

The Service Design Global Conference took place on October 10-11, 2019 in Toronto. This year we were joined by over 650 guests from 44 countries, making this a truly international event. The official program was complemented by an extensive offer of side-events, with the much anticipated exclusive SDN Members Event on October 9, 2019.

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This Year's Theme: Building Bridges

Service design strives to be a change agent working toward a better world, raising the profile and application of design to the betterment of people, business, government, and the environment. Service designers are both facilitators and disruptors, connectors and creative strategists. We build bridges between organizations and their customers, between government and its people, between disciplines, between silos, between each other. We believe service design has the power and potential to do much more.

As technology continues to pervade our experiences and integrate into our existence, as we question the ethics and inclusivity in the services that shape our lives, as we realize the need to come together in our organizations, communities, and politics, service design stands ready to help build the bridges necessary to design a world that reflects the nature of the practice it is built upon: human-centered, co-creative, and value-driven.

In the 12th edition of the Service Design Global Conference, we continued to feature a broad mix of service design topics and tools, while also seeking to explore how service design builds bridges to design and deliver a smarter, happier future—for everyone.

Looking for SDGC19’s presentation slides? – Have a look here

Take a glimpse at the pictures of SDGC19 in our SDGC19 picture gallery

Relive all of your favorite SDGC19 moments and check out the SDGC19 highlight video on our YouTube channel

The recordings of selected presentations will be uploaded soon on our YouTube channel, and will be made exclusively available for all attendees and SDN members. We’ll make sure to send your access credentials once the videos have been uploaded.