Eloise Smith-Foster
Author - Eloise Smith-Foster

It was a very close race for the 2016 finalists! The jury commended 5 winners who stood out as having the most convincing outcomes, the clearest and most well developed process as well as a convincing collection of success metrics that set them apart.

 --

WINNER OF THE 2016 SERVICE DESIGN AWARD FOR BEST COMMERCIAL PROJECT


Submission Category: Professional, Commercial
Company: Brand Manual
Project Title: Apollo - Reinventing the Bookstore
Client: Apollo
Brand Manual redesigned the Apollo ‘bookstore’ into an inspiring entertainment environment; merging movies, books and hospitality to create an innovative and customer centric experience which responded to multiple user needs. The result has been a huge success with a 200% increase in registered customers and a 300% increase in interaction frequency.
View the whole project here. 

 --

WINNER OF THE 2016 SERVICE DESIGN AWARD FOR BEST PROFESSIONAL PROJECT

Submission Category: Professional, Commercial
Company: Philips Design
Project Title: elAC - Intensive Ambulatory Care Program
Client: Philips Hospital to Home
Philips Design reimagined healthcare for the most complex, highest cost patient populations using telehealth. The newly developed home care programs engaged patients in their own care and resulted in a 27% reduction in overall costs of care from which there’s a 32% cost reduction in acute and longterm care and a 45% reduction in hospitalisation.
View the whole project here. 

 --

WINNER OF THE 2016 SERVICE DESIGN AWARD FOR SYSTEMIC AND CULTURAL CHANGE IN THE PUBLIC SECTOR

Submission Category: Professional, Public Sector / non-profit
Company: Transformator Design
Project Title: Greenhouses - Prototyping for Change
Client: The Employment Agency of Sweden
The Employment Agency of Sweden assigned Transformator Design to tackle the decreasing trust experienced among customers, employees and the general public and to decentralise developing new services. As a result of the project SEA implemented a service design department and new working methods which increased employee satisfaction by 10 points on the trust score scale.
View the whole project here. 

 --

WINNER OF THE 2016 SERVICE DESIGN AWARD FOR SYSTEMIC AND CULTURAL CHANGE IN THE PRIVATE SECTOR

Submission Category: Professional, Commercial
Company: Deutsche Telekom
Project Title: Design-Driven Transformation
Client: Deutsche Telekom, internal project
The goal of Deutsche Telekom is to focus internally on embedding user-centricity and an innovation driven mindset into the company’s corporate DNA. Design is used to trigger various forms of forward-thinking transformation using new processes, new mind-sets and new methods. The team developed a diversified training portfolio which is customized to the different target groups: teams, experts, leaders and top executives.
View the whole project here. 

 --

WINNER OF THE 2016 SERVICE DESIGN AWARD FOR BEST STUDENT PROJECT

Submission Category: Student, Non-profit / public sector
Project title: Leaving Care Service: Re-designing interactions when discussing where a young person may live as they leave care
Name: Gayle Rice
Client: Glasgow City Council Leaving Care Service
Gayle Rice PhD from The Glasgow School of Art won the first Student Service Design Award with a project for the Glasgow City Council - Leaving Care Services (LCS). Rice’s project redesigned interactions between young people leaving care and the support they receive within the process. An important topic to cover as young people with care experience feature prominently in statistics about vulnerable young adults. Glasgow City Council now aims to roll-out this design to 3 additional LCS centres and there are opportunities to share the template of this design with other local authorities in Scotland and further afield.
View the whole project here. 

 --

Related Community Knowledge

Case Study Desirable Traits:  Educating for an Evolving Service Design Practice

Desirable Traits: Educating for an Evolving Service Design Practice

Design has become a collaborative and interdisciplinary practice as it aligns with an increasingly diverse range of private and public sector efforts.

Continue reading
Case Study Moving Towards Network-Conscious Service Design: Leveraging network visualisations

Moving Towards Network-Conscious Service Design: Leveraging network visualisations

While user-centric approaches to service innovation proved to be effective, innovators often omit that the focal user is not the only one influencing the decision for or against a new service. For example, when examining the introduction of social service robots in an elderly care setting, the final decision is influenced not only by the elderly (the focal actor), but also by family members, friends, GPs, nurses, and other professional service providers.

Continue reading
Case Study Six Priorities to Promote Service Design in Academia

Six Priorities to Promote Service Design in Academia

A session was held during the 2016 Service Design Global Conference to reflect on the academic challenges that service design is currently facing and how they can be overcome by the SDN community.

Continue reading
Cross-Discipline Towards the New Normal

Towards the New Normal

We asked Dutch-based design consultant Dennis Hambeukers to recap his SDN's Global Conference 2016 learnings in both written and visual form.

Continue reading