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Headline ‘Touchpoint’ Now Available on Medium

‘Touchpoint’ Now Available on Medium

The SDN is proud to announce that we're now making selected articles from each new issue of Touchpoint available on Medium. Doing so helps fulfil one of our goals of spreading knowledge, insights and awareness of service design to the wider world.

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Headline Touchpoint Anniversary Collection

Touchpoint Anniversary Collection

Touchpoint entered its tenth year of publication, having first been published in early 2009. To celebrate this significant milestone, we are happy to offer a limited Anniversary Collection pack, including 22 Touchpoint issues for the special discounted price of 200€ plus shipping costs (EU 24,50€ / Rest of the world 49,00€).

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Headline Upcoming Certified Trainings by SDN Accredited Trainers

Upcoming Certified Trainings by SDN Accredited Trainers

Looking for gaining high level knowledge and skills about service design in a professional and state-of-the-art approach? Then check out the upcoming trainings and events by our SDN Accredited Service Design Trainers taking place all around the world and book your seat!

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Headline Service Design Global Conference 2019

Service Design Global Conference 2019

Pack your bags because this year’s Service Design Global Conference (SDGC) is headed to Canada, celebrating its 12th anniversary.

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Latest events


SDN Germany SDN Academy - Service Design Basics Workshop

SDN Academy - Service Design Basics Workshop

Ever wondered what all the buzz about Service Design is about? Do you want to learn more about what it takes to be truly user-centric? Are you lacking methods and tools to elicit users‘ needs and design successful services? Then look no further! This two-day workshop will introduce you to the world of Service Design, cover the fundamentals of the Service Design process, and provide you with essential methods and tools to support work in this practice.

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Service Design Global Conference 2019

Service Design Global Conference 2019

Pack your bags because this year’s Service Design Global Conference (SDGC) is headed to Canada, celebrating its 12th anniversary!

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Discover Service Design Network

Touchpoint Journal

Touchpoint is the first and only journal dedicated to the practice of service design. Published by practitioners for practitioners, Touchpoint is essential reading for both newcomers and seasoned experts.

Dive into Touchpoint

Local Chapters

Looking to connect with local peers? SDN chapters are vibrant communities in which service designers can connect, create and exchange knowledge at a local level. Join one of the existing chapters or build a new one in your country or area.

Find your local chapter

Personal Profile

Make your mark! Create your own profile and establish yourself within the SDN community! With your personal profile on our website you will be visible to a global community of service design newcomers and experts: potential clients, peers and partners.

Meet our community

Community Knowledge

Share the love! SDN encourages you to share your thoughts and insights with the service design community. This is where our community publishes articles, projects and case studies.

Browse their latest articles

Latest jobs


Service Designer at JRF

Service Designer at JRF

The Joseph Rowntree Foundation is a social change organisation with a 100-year history. We are built on trust, show we care, and exist to make a difference.

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Digital Innovation Scout/Coach at BI X (f/m/d)

Digital Innovation Scout/Coach at BI X (f/m/d)

BI X is Boehringer Ingelheim´s (BI) digital lab. Together with the BI businesses, BI X is developing breakthrough digital solutions in healthcare – from ideation to pilot.

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Head of Service Design

Head of Service Design

Oletko kokenut palvelumuotoilija, jonka sydän sykkii palvelumuotoilun prosesseille ja niiden kehittämiselle? Puhutteleeko menevä työympäristö sekä avoin ja matalahierarkinen organisaatiokulttuuri?

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Wissenschaftliche/r Mitarbeiter/In im Bereich Service Design

Wissenschaftliche/r Mitarbeiter/In im Bereich Service Design

Wissenschaftliche/r Mitarbeiter/In als Studienassistenz im Studiengang Service Design, sowie Mitarbeit in Projekten der angewandten Forschung und Dienstleistung im Bereich Service Design (80% - 100%)

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Latest case studies

Case Study Alor Valley Resort, a case of Ecotourism - Chinese Hospitality 3.0

Alor Valley Resort, a case of Ecotourism - Chinese Hospitality 3.0

The Alor Valley Resort, can be described as a Hospitality 3.0 concept located inside the breathtaking XiXi National Wetland Park, near the city of Hangzhou. For guests visiting, the resort aims to offer a personal immersive experience that draws on the resorts unique landscape, authentic heritage and a balance between environmental and human needs. It aims to represents a forward vision for the future of Chinese hospitality.

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Case Study Service Design Thinking in modern banking

Service Design Thinking in modern banking

Check out how mBank and FUZERS implemented Service Design Thinking while working on a mobile loan application process.

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Case Study Inclusive Green Academy for Children

Inclusive Green Academy for Children

Redesign and differentiation of current eco academy's activities and their adaptation for children with special needs by Fabrica 360.

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Case Study Volunteer service for nursing home residents

Volunteer service for nursing home residents

A buddy system that ensures social care for elderly.

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