Latest content

Podcast Episode 33: Service Design Award 2018 Winner - Modern Human and Tesco Bank

Episode 33: Service Design Award 2018 Winner - Modern Human and Tesco Bank

Modern Human and Tesco Bank won the ‘best in private sector’ service design award for their project Phoenix. We spoke with Amjid Rasool, head of service design at Tesco Bank and Paul-Jervis Heath from the Service Design agency Modern Human. Together with their whole team they redesigned the customer complaint experience of Tesco Bank clients.

Continue reading
Headline Thank you for an amazing Service Design Day!

Thank you for an amazing Service Design Day!

On June 1st the Service Design community came together to celebrate the forth official Service Design Day. This day is all about celebrating the power and spirit of service design, as well as connecting our amazing international community.

Continue reading
Headline Meet the SDN Accredited Service Design Trainers

Meet the SDN Accredited Service Design Trainers

Get to know our Accredited Service Design Trainers' approach to Service Design. Find out more about where and in which language they commonly provide their service design trainings, as well as the service sectors they have particular experience in.

Continue reading
Headline Call for SDGC19 Volunteers

Call for SDGC19 Volunteers

Want to take part in the most important event the service design community attends all year? We need you!

Continue reading

Latest events


SDN Germany SDN Academy – Service Design Lehrgang 2019

SDN Academy – Service Design Lehrgang 2019

“Service-Design betrachtet Dienstleistungen als Produkte, die genauso systematisch entwickelt und gestaltet werden müssen wie gegenständliche Produkte auch. Es geht um die Entwicklung innovativer und kundenorientierter Strategien, um die Erarbeitung effizienter und funktionaler Abläufe und um die Gestaltung eines formvollendeten Interface zum Kunden.” - Prof. Birgit Mager, President of Service Design Network

View Event
Other Events Service Design - Co Design Bootcamp (November)

Service Design - Co Design Bootcamp (November)

This two day boot camp introduces you to the fundamental skills in co-design. This will centre on developing the knowledge of how participatory design for mixed audiences can be developed and delivered through the facilitation of co-design workshops and events.

View Event

Discover Service Design Network

Touchpoint Journal

Touchpoint is the first and only journal dedicated to the practice of service design. Published by practitioners for practitioners, Touchpoint is essential reading for both newcomers and seasoned experts alike.

Dive into Touchpoint

Local Chapters

Looking to connect with your local peers? SDN chapters are vibrant communities where service designers can connect, create and exchange knowledge at a regional level. Join one of the existing chapters or build a new one in your country or area.

Find your local chapter

Personal Profile

Make your mark! Create your profile and establish yourself within the SDN community! With your profile on our website, you will be visible to a global community of service design newcomers and experts; potential clients, peers and partners.

Meet our community

Community Knowledge

Learn more from and about the individuals and organisations that make up the SDN network. Interviews with members of the community can be found here as well as insights from many more concerning the latest news, trends, tools and techniques shaking up the industry.

We want to hear from you too! Join the conversation by sharing your thought pieces today. 

Browse their latest articles

Latest jobs


Intern at Service Design Network

Intern at Service Design Network

Want to work for the largest network of service design professionals in the world? Become part of our team and support the digital marketing activities to spread global awareness for Service Design and help building the international community.

View Job
SDN Case Study Editorial Team Member

SDN Case Study Editorial Team Member

The Service Design Network is seeking individuals to join our newly-established Case Study Editorial Team to support case writers in the delivery of compelling content to the new SDN Case Study Library.

View Job
Speaker Experience Manager

Speaker Experience Manager

The Service Design Network seeks a Speaker Experience Manager to join its Event Board to shape the strategy and experience for Service Design Global Conference speakers.

View Job
National Conference Director

National Conference Director

The Service Design Network seeks a National Conference Director to join its Event Board to shape the strategy for national conferences throughout the world.

View Job

Latest case studies

Case Study

Alor Valley Resort was designed to embody the ethos of “feeling at home” and a transfer of “luck and fortune." CBi China Bridge looked to transform this idea into an actionable blueprint and to establish the tools for overall customer experience management.


Service Designer CBi China Bridge

Service Provider Alor Valley Resort

Industry Travel & Tourism

Continue reading
Case Study

One of mBank's teams, responsible for services aimed at retail customers, approached our agency and indicated that they had challenged their group to design a new way of applying for a loan using a well-developed mobile phone process.


Service Designer FUZERS Service Design

Service Provider mBank

Industry Financial Services

Continue reading
Case Study

In the summer of 2016, Biodiversity approached my design and innovation agency Fabrika 360 to redesign the school and offer new and different activities.


Service Designer Fabrica 360

Service Provider Biodiversity Foundation and Bulgarian-Swiss Cooperation Program

Industry Education

Continue reading
Case Study


Service Designer Designit

Service Provider Rokilde Nursing Home (Kristiansund municipality)

Industry Not applicable

Continue reading