Latest content

Headline Join our new Corporate+ Membership!

Join our new Corporate+ Membership!

Want all your employees and colleagues to get the most out of SDN? Then join our flexible Corporate+/Academic+ membership which enables companies, agencies and academic organisations to have 6 or more members linked to one SDN account. In the case of an academic institution joining they would be an Academic+ member.

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Headline Call for SDGC18 Host City

Call for SDGC18 Host City

SDN is pleased to open the Call for Proposals for cities interested in hosting the Service Design Global Conference 2018!

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Headline Discover Touchpoint Vol. 9 No. 1 - Education and Capacity-Building

Discover Touchpoint Vol. 9 No. 1 - Education and Capacity-Building

As service design grows, it faces the challenge of meeting the even greater demand for it. How can the seeds of service design be sown in tomorrow’s designers and business people? How can our techniques be introduced across entire organisations - to be applied by non-designers - to improve their services? And what frameworks can be proposed to categorise (blossoming) service designers according to traits and areas of expertise?

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Event Service Design Global Conference 2017 Madrid

Service Design Global Conference 2017 Madrid

This year the Service Design Network is hosting the 10th Service Design Global Conference in Madrid. Under the theme "Service Design at Scale", the SDN would like to celebrate this anniversary with you, in the majestic capital of Spain, 2-3 November. Exclusive SDN Members Event 01 Nov.

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Latest events


SDN Chicago SDN U.S. National Conference: "Service Design Within US”

SDN U.S. National Conference: "Service Design Within US”

Service design in the US is rapidly becoming an internal capacity. The first national SDN conference will focus on how service design is evolving as an internal discipline within organizations of all types and sizes.

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SDN Austria Save the Date: Pop Up SDN - Österreichisches Parlament

Save the Date: Pop Up SDN - Österreichisches Parlament

Die Vienna Service Desing Pop Ups sind unregelmäßig veranstaltete Netzwerkevents für alle mit Interesse an Infos und Austausch zum Thema Service Design.

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Discover Service Design Network

Touchpoint Journal

Touchpoint is the first and only journal dedicated to the practice of service design. Published by practitioners for practitioners, Touchpoint is essential reading for both newcomers and seasoned experts.

Dive into Touchpoint

Local Chapters

Looking to connect with local peers? SDN chapters are vibrant communities in which service designers can connect, create and exchange knowledge at a local level. Join one of the existing chapters or build a new one in your country or area.

Find your local chapter

Personal Profile

Make your mark! Create your own profile and establish yourself within the SDN community! With your personal profile on our website you will be visible to a global community of service design newcomers and experts: potential clients, peers and partners.

Meet our community

Community Knowledge

Share the love! SDN encourages you to share your thoughts and insights with the service design community. This is where our community publishes articles, projects and case studies.

Browse their latest articles

Latest jobs


Senior User Researcher (service design experience highly valued)

Senior User Researcher (service design experience highly valued)

Experienced user researcher or service designer, keen to improve the lives of people with intimate healthcare needs? Come join the Front-end Innovation team at Coloplast, just north of Copenhagen!

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Service Design Director

Service Design Director

Service Design Director at Sparks Grove

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Senior Service Designer at Mirum

Senior Service Designer at Mirum

We are looking for an ambitious and experienced Service Designer who wants to take digital transformation to the next level.

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Service & UX Designer

Service & UX Designer

Are you a creative thinker with a passion for creating amazing digital services who believe in design as a driver for change? We have a vacant position for a Digital Service Designer.

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Latest case studies

Case Study Greenhouses- prototyping change- Transformator Design Group AB

Greenhouses- prototyping change- Transformator Design Group AB

This project is the winner of the Service Design Award 2016 for Systemic and Cultural Change in the Public Sector.

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Case Study Design-driven Transformation- Deutsche Telekom

Design-driven Transformation- Deutsche Telekom

This project is the winner of the Service Design Award 2016 for Systemic and Cultural Change in the Private Sector.

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Case Study eIAC / Intensive Ambulatory Care program- Philips Design

eIAC / Intensive Ambulatory Care program- Philips Design

This project is the winner of the Service Design Award 2016 for Best Professional Project.

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Case Study Apollo- Reinventing The Book Store- Brand Manual

Apollo- Reinventing The Book Store- Brand Manual

This project is the winner of the Service Design Award 2016 for Best Commercial Project.

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