The growing importance of services in the global economy and the need to foster firms’ competitiveness has brought service innovation to the forefront of research and practice priorities.

Strategic planning is no longer what it used to be. While some organisations persist in following traditional planning methods, quite a few are experimenting with highly collaborative, interactive and holistic ways for strategy design and deployment.

Creating a customer experience that is seamless across multiple channels is a challenge that service design aims to take on.

Service prototyping has been a valuable method in service development for Nokia, UNICEF, Lappset group and many other companies. SINCO, (Service Innovation Corner) is a prototyping lab for service and interaction design at the University of Lapland.

I recently read a story about the butterflies in Zion National Park: apparently, there aren’t as many of them as there used to be and, after decades of research, scientists have finally figured out why.

Creating service innovations is like going on a journey full of challenges and rewards.

When embedding service design knowledge in a third-sector organisation, we were faced with a challenge to prove the value of the approach in a time of unforeseen financial difficulties.

“I Attempt to Get to the Essence of the Design Solution in the Same Way that I Aim to Find the Essence for Each Poem.”

Government support for innovation has traditionally focussed on technology and manufacturing.

Business transformation is certainly not easy, but service designers are implicitly prepared to be successful.

The following academic research project captures the work of a five-member team for a capstone class at the Weatherhead School of Management.

Working for organisations that have no prior experience in using design-led approaches to develop their services can present a challenge for service design practitioners.

On the 24th and 25th of June, the first Service Design Network national conference took place in Paris, France.

Our work at Engine over the last ten years has taught us that great services need great organisations. So it often happens that, by designing a service, we address an organisational challenge.

Today, there are higher education institutions in various countries that offer service design programmes, but we rarely find that these institutions have taken service development seriously to the extent that they have redesigned their own university services.

Service Design and Innovation (SDI) is a mandatory studio course for all 4th year students (ca. 130) at the ELISAVA School of Design.