Camden Council is one of London’s 33 boroughs. It has been granted Beacon Status (now the Local Innovation Awards Scheme) for its positive engagement of older people in the development and delivery of services.

Service design is relatively late to the party as a part of higher education. It is encouraging to see a growth in the number of courses, but it is also noticeable that service design has no clear home in academia.

Our 21st century world requires an unprecedented amount of energy. We depend on an ever-increasing supply to improve – or simply maintain – the lifestyles we have become accustomed to.

The past decade has been witness to incremental development within the emerging practice of service design, as indicated by an increase in the number of service design organisations and academic programs around the world.

Government agencies may perceive a need for better customer relations but often respond with isolated remedies.

What we do is evolving. There can be very little argument that service design is finding itself in some odd places these days, from working to reduce crime, to supporting disarmament processes, to actively shaping public policy.

This article presents the curricular structure of the Service Design Area of Study at Parsons School of Design Strategies, its pilots and current range of courses.

The other day I received the monthly invoice from my telephone company. There was a couple of things I didn’t understand, so I tried to call the company.

Prior to starting a Service Design business, I had two very large frustrations when it came to the ability of companies to create really groundbreaking ideas.

Today, product manufacturers are providing more value to their customers by increasingly integrating services in their offerings.

Writing pop songs and Service Design have more in common than you would think.

ANA manage and operate eight major airports across Portugal, with over 65,000 passengers travelling through them every day.

Engine Service Design was commissioned to support the development of Philips Retail Solutions (PRS): a new venture within Philips. Philips has three divisions, with the biggest being B2B.

Theatrical rehearsal is used as a model for the development and refinement of services.

In early 2009, the Dutch government laid out new requirements for its federal agencies, aiming to put in place cost-savings and efficiency measures.