![Erik Roscam Abbing](https://www.service-design-network.org/images/116x116/6ld0Dt1W_11229411_10153296033048633_1040859746268610982_n.jpg)
To help companies build predictable, high quality relationships with their customers, we have developed a process we call brand driven service innovation’ that we have applied to Virgin Mobile, a mobile phone operator in Australia.
Become an SDN member today to start reading this article.
Discover our membership options
Become a Member