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Experientia describes some of the behavioural change concepts that were part of the C-LiFE team’s winning competition entry to build a low-to-no carbon district in Helsinki.
Face-to-face interaction between providers and clients is one of the marked characteristics of service production.
Motivation researcher Edward Deci has suggested that if we want behavioural change to be sustainable, we have to move past thinking of motivation (...)
The workshop explored how different disciplines can collaborate to design successful solutions to social challenges.
Recent statistics show that 99% of all enterprises in the EU are Small and Medium sized Enterprises (SMEs).
The relationship between performing arts and services is not a new topic in academic discussions. Grove and Fisk (1983) pointed out the theatrical nature of services in their services theatre framework.
This article aims at bringing the approach of Service Design to the practices of tourism services in order to highlight the potential of the dialogue between these two fields of knowledge.
How to build an intelligent business with the co-design of Service Design and Service Engineering
Hands on Service Design challenge using Design Thinking principles as a point of view.
With predictions of a £20 billion funding gap in the NHS’s annual spending from 2011, it is argued that at no other time in its history has the NHS needed innovation for service delivery as much as it does now.
As humans, the drive to connect with others is a powerful force. Of all the years spent on research to understanding tribal affiliation, inclusion, identity, and shared cohesion, it’s only recently that businesses have taken notice.
Consumer-driven insights. On-point strategy. Impeccable execution. A rich brand experience. And millions of advertising dollars to drive customers to the business. This sounds like a winning combination, right?
The academic activity relating to behaviour normally lies with psychologists, sociologists or pedagogues from various disciplines, each of whom represent different models of understanding behaviour and how to influence it.
This workshop was a facilitated session on selling Service Design to and within organisations.
Western Finland Design Centre MUOVA and Hanken School of Business put Service Design to the test in a two-year research project, Desire, which studied how market-oriented Service Design renews innovation processes.
