Backpack PLUS: A comprehensive toolkit to empower community health workers
Community health workers (CHWs) are often referred to as the ‘last mile’ of healthcare delivery in resource-challenged communities around the globe, but while their impact and value has been widely proven, their crucial role is still often…
Human-Centred Mental Wellness
North American universities have proactively supported student mental wellness, to facilitate their educational mission to successful graduation. Campus mental-health services are typically delivered today within an on-campus health and counselling setting focused on traditional medical and counselling treatment approaches.
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Going all the Way
How do service designers keep their concepts intact while moving from a strategic level to implementation? This article describes the key factors that made it possible to enact large strategic changes in a conservative field. Using a case in pharmacy services, we show how service design…
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