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 Touchpoint Vol. 6 No. 2 – Highlights

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Backpack PLUS: A comprehensive toolkit to empower community health workers

Authors: Fabio Sergio, Chiara Diana, Roberta Tassi

Community health workers (CHWs) are often referred to as the ‘last mile’ of healthcare delivery in resource-challenged communities around the globe, but while their impact and value has been widely proven, their crucial role is still often…

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Human-Centred Mental Wellness

Authors: P. Jones, J. Robinson, A. Yip, K. Oikonen, A. Starkman

North American universities have proactively supported student mental wellness, to facilitate their educational mission to successful graduation. Campus mental-health services are typically delivered today within an on-campus health and counselling setting focused on traditional medical and counselling treatment approaches.

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Going all the Way

Authors: Juha Kronqvist, Mikko Koivisto, Kirsikka Vaajakallio

How do service designers keep their concepts intact while moving from a strategic level to implementation? This article describes the key factors that made it possible to enact large strategic changes in a conservative field. Using a case in pharmacy services, we show how service design…

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