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 Touchpoint Vol. 6 No. 1 – Highlights


Small Steps, Big Impact

Authors: Geke van Dijk, Marie de Vos

In early 2013, two new innovative services for train travellers were introduced in The Netherlands and tested in a live setting for 4 months. This new service was the result of …

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Shop → Eat → Live

Author: Melanie Wendland

‘We are what we eat’ is an old saying. Our current food consumption has become adapted to fit our busy lives and is promoted by a food industry that tries to maximise profit. But…

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Real-Time Service Design

Author: Lydia Howland

In a world of crowd-funding websites like Kickstarter, pop-up shops and startups that live permanently in beta, how might service designers develop their own live prototypes?

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