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Touchpoint Vol. 7 No. 1 – Highlights


Service Principles – in Practice Daring

Authors: Dominic Burton, Marta Ferreira de Sá, et al. Service principles are the distillation and the carrier of our most important findings about a given project’s customer/user needs and other business priorities. At the … Continue Reading →


A Designers’ Oath – Collaboratively defining a code of ethics for design

Author: Samantha Dempsey, Ciara Taylor. Designers are responsible for creating more than ever before: not only designing services, but also experiences, environments, products and systems for millions of people … Continue Reading →


Service Design Policy Trends 2015 – 2020

Authors: Anna Whicher, Piotr Swiatek. Since 2010, when design was included in European innovation policy for the first time (Innovation Union), the design policy landscape in Europe has been transformed. Design is increasingly … Continue Reading → OPEN CONTENT

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