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NHS Innovation & Improvement Institute: MS Services
live|work
Rethinking services for people with Multiple Sclerosis.
Live|work has been working together with the NHS Innovation & Improvement Institute to re-design a service for people with Multiple Sclerosis. The service re-design ensures that each patient is given access to a specific MS service that is tailored to their individual needs during the different stages of their life. Read more
SILK: Social Innovation Lab for Kent
Engine Service Design
For the past year Engine has been working with Kent County Council (KCC) to develop a ‘Social Innovation Lab for Kent’ (or SILK) which will tackle some of the more difficult social issues facing the county through a multidisciplinary design approach. Read more
Buckinghamshire County Council
Engine Service Design
Engine has recently published a case study and supporting film on its work for Buckinghamshire County Council, facilitating the development of a bestpractice methodology for the engagement of local authorities, elected councilmembers and service providers and citizens.
Heathrow Terminal 5
Engine Service Design
Recently launched at Heathrow’s Terminal 5, is an Information zone
designed by Engine. For the client's thoughts on the project watch the short
film on Engine’s web site.
Design for a Culture Change in Secondary Schools
ImaginationLancaster
Four month pilot project with a secondary school in Burnley (July – December 2008).
This project is a pilot study aimed at testing service and participatory design theory and practice in secondary schools,...Read more
Gestures of Service
Köln International School of Design
By considering service as a product the gesture can be seen as its design language. Effectiveness of form, color and material are intensively explored and used in product design-companies as Apple make visible how profitable this knowledge is. Read more
ICE: Service innovation for health and care
Linköping University
The project Service innovation for health and caret, ICE, focus on early stages of service innovation through design methods, advanced methods for user involvement and cooperation in trading zones of innovation. Read more
International Service Cultures
Köln International School of Design
Services are no longer regionally bound or restricted. They are goods of international trade that are developed, planned and designed accordingly. Read more
Research Cluster on Innovative Media for a Digital Economy
ImaginationLancaster
In this research cluster, we investigate digital economy practices that are emerging around the capabilities of social, mobile and pervasive technologies. Read more
SERV: Service design, innovation and involvement
Linköping University
The project Service Design: Innovation and Involvement, SERV, will develop and judge a set of design techniques that supports human-centered service development. Read more
The Art of Service
Köln International School of Design
Complex services are often insufficiently illustrated, described and communicated with conventional methods. So what unconventional methods could be used? Read more
Unter Umständen
Köln International School of Design
In this research-project the situation of pregnant women has been intensively studied with the help of Service-Design techniques.
Read more
Rethinking services for people with Multiple Sclerosis.
Live|work has been working together with the NHS Innovation & Improvement Institute to re-design a service for people with Multiple Sclerosis. The service re-design ensures that each patient is given access to a specific MS service that is tailored to their individual needs during the different stages of their life. Read more
Summer School for Service Design
and Well-Being
Kuopio Academy of Design is hosting the "Summer School for Service Design and Well-Being" from 27. - 29.08.2008. Summer school focuses on service development from the design’s point of view. Service development is a multi-disciplinary area where design and design research can bring in their own methodology. Read more
Service Design Conference in Hong Kong
260 participants joined the first Asian Service Design Conference as a part of the Hong Kong Design Centre’s Reinventing with Design (ReD’08) event on June 16th in Hong Kong. This tremendous response to the still exotic field of Service Design is not really surprising considering the fact that 90% of the GDP in Hong Kong are made in service industries. Read more
Levens Kracht - Service Design for Street Prostitutes
This summer, students at Köln International School of Design were asked by the City of Eindhoven to design services for street prostitutes in the Tippelzone of Eindhoven. Under Prof. Birgit Mager’s guidance, the project aimed to assist drug addicted women in the Tippelzone to increase self- responsiblity and improve their living conditions. Students and Prof. Mager developed a systematic service solution, Levens Kracht (Life Empowerment), which offers both short term and long term service solutions for the stakeholders around the Tippelzone, as well as the women. Read more
Service Science, Management and Engineering
Service Science, Management and Engineering (SSME) from "Springer Verlag" is an approach to focusing education and research on services, and to preparing tomorrow’s graduates to work in an expanding services economy. The book incorporates a variety of perspectives, informed by an international background in SSME experience and education, including management, business, social science, computer science and engineering. Read more
New Degree Programme of Service Innovation and Design
Laurea starts a new degree programme of Service Innovation and Design (Master of Business Administration) in 2009. The requirement for Master's studies in universities of applied sciences is a Bachelor’s level degree (210 ects credits) and at least three years of work experience after the Bachelor’s degree. The Master's, which is 90 ects credits, can be completed alongside a full-time job.
The degree programme of Service Innovation and Design is a 1,5 - 2,5-year professional program, which trains students from diverse backgrounds to become practicing service developers. It will be offered in English. The aim of the programme is to provide students with multidisciplinary knowledge in service innovation and design through advanced studies of different service theories and their implications for service innovation and design practice.
Get more information about membership at service.design.network here
UX Week - San Francisco, August 12 - 15
UX Week is the premier user experience conference, and in 2008 they consider what it takes to create great products and services in an uncertain world. With a mix of inspiring talks from recognized thought leaders and hands-on workshops delivering takeaway skills, this event delivers for user experience professionals at all levels — directors, managers, and practitioners. Read more at www.uxweek.com
RIGA Forum 2008
RIGA Forum is hosting International Conference Design in Services in October 30th. The aim of the conference is to bring to Latvia the real ‘stars’ of design world, professionals leading the design processes in companies/organizations who will share their experience in using design as a tool for company development and improving the public space. Read more
Calling for Papers: Design Connexity Conference
European Academy of Design Conference, April 1-3, 2009
The Eighth International Conference of the European Academy of Design is calling for papers that provide insights into the application of service design, which offer new solutions to tangible problems. The deadline for submission of paper abstracts, poster abstracts, exhibition proposals is July 30th 2008. To Design Connexity
Calling for Papers: Service Innovation Design Conference
October 20, Service Innovation Design Center at Dongsue University (South Korea) is holding an international conference on Service Innovation Design in Seoul. The Conference Chair and Organizing Committee members are looking for papaers; any field relating to Service Innovation Design will be favorable for the conference. Sungplee@gdsu.dongseo.ac.kr
More info at designophy
Archiv
10 Service Design Basic Cards
This bilingual set is a "survival kit" for service designers containing 10 cards.
Service Design – A Review
The publication Service Design - A Review is a collection of papers and and excerpts of former publications by Birgit Mager.
Developing Industrial Services – An Empirical Study
The integration of manufactured products and services is becoming a trend, and the industrial service business is a fast growing business area in the manufacturing industry.