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 Touchpoint Vol. 6 No. 2 – Highlights

TP06-2P53_210x160 Backpack PLUS: A comprehensive toolkit to empower community health workers Authors: Fabio Sergio, Chiara Diana, Roberta Tassi Community health workers (CHWs) are often referred to as the ‘last mile’ of healthcare delivery in resource-challenged communities around the globe, but while their impact and value has been widely proven, their crucial role is still often… Continue Reading →
TP06-1P58_210x160 Human-Centred Mental Wellness Authors: P. Jones, J. Robinson, A. Yip, K. Oikonen, A. Starkman North American universities have proactively supported student mental wellness, to facilitate their educational mission to successful graduation. Campus mental-health services are typically delivered today within an on-campus health and counselling setting focused on traditional medical and counselling treatment approaches. Continue Reading →
TP06-2P21_210x160 Going all the Way Authors: Juha Kronqvist, Mikko Koivisto, Kirsikka Vaajakallio How do service designers keep their concepts intact while moving from a strategic level to implementation? This article describes the key factors that made it possible to enact large strategic changes in a conservative field. Using a case in pharmacy services, we show how service design… Continue Reading → OPEN CONTENT

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