Service Design Award 2016
PHILIPS DESIGN - WINNER FOR BEST PROFESSIONAL PROJECT
Project Title: elAC - Intensive Ambulatory Care Program
Client: Philips Hospital to Home
Submission Category: Professional, Commercial
Take a look at the project poster
Philips Design reimagined healthcare for the most complex, highest cost patient populations using telehealth. The newly developed home care programs engaged patients in their own care and resulted in a 27% reduction in overall costs of care from which there’s a 32% cost reduction in acute and longterm care and a 45% reduction in hospitalisation. View the whole project here as a case study.
TRANSFORMATOR DESIGN - WINNER FOR SYSTEMIC AND CULTURAL CHANGE IN THE PUBLIC SECTOR
Project Title: Greenhouses - Prototyping for Change
Client: The Employment Agency of Sweden
Submission Category: Professional, Public Sector / non-profit
Take a look at the project poster
The Employment Agency of Sweden assigned Transformator Design to tackle the decreasing trust experienced among customers, employees and the general public and to decentralise developing new services. As a result of the project SEA implemented a service design department and new working methods which increased employee satisfaction by 10 points on the trust score scale. View the whole project here as a case study.
DEUTSCHE TELEKOM - WINNER FOR SYSTEMIC AND CULTURAL CHANGE IN THE PRIVATE SECTOR
Project Title: Design-Driven Transformation
Client: Deutsche Telekom, internal project
Submission Category: Professional, Commercial
Take a look at the project poster
The goal of Deutsche Telekom is to focus internally on embedding user-centricity and an innovation driven mindset into the company’s corporate DNA. Design is used to trigger various forms of forward-thinking transformation using new processes, new mind-sets and new methods. The team developed a diversified training portfolio which is customized to the different target groups: teams, experts, leaders and top executives.View the whole project here.
BRAND MANUAL - WINNER FOR THE BEST COMMERCIAL PROJECT
Project Title: Apollo - Reinventing the Bookstore
Client: Apollo
Submission Category: Professional, Commercial
Take a look at the project poster
Brand Manual redesigned the Apollo ‘bookstore’ into an inspiring entertainment environment; merging movies, books and hospitality to create an innovative and customer centric experience which responded to multiple user needs. The result has been a huge success with a 200% increase in registered customers and a 300% increase in interaction frequency. View the whole project here.
GAYLE RICE PHD - WINNER FOR THE BEST STUDENT PROJECT
Project title: Leaving Care Service: Re-designing interactions when discussing where a young person may live as they leave care
Client: Glasgow City Council Leaving Care Service
Category: Student, Non-profit / public sector
Take a look at the project poster
Gayle Rice PhD from The Glasgow School of Art won the first Student Service Design Award with a project for the Glasgow City Council - Leaving Care Services (LCS). Rice’s project redesigned interactions between young people leaving care and the support they receive within the process. An important topic to cover as young people with care experience feature prominently in statistics about vulnerable young adults. Glasgow City Council now aims to roll-out this design to 3 additional LCS centres and there are opportunities to share the template of this design with other local authorities in Scotland and further afield. View the whole project here.
