Touchpoint entered its tenth year of publication, having first been published in early 2009. To celebrate this significant milestone, we are happy to offer a limited Anniversary Collection pack, including 22 Touchpoint issues for the special discounted price of 200€ plus shipping costs (EU 24,50€ / Rest of the world 49,00€).
Take on this opportunity to fill your personal or corporate library with 10 years of in-depth articles relevant to service design, written by many authors from around the world.
To order your Collection, please contact us including the information below:
- Your full name and/or company name
- Invoice address
- Shipping address
- VAT number (optional)
- Any reference you may need like PO number, division, names
- Full name and email address to whom the invoice should be sent
Issues not included in this pack are sold out and can be purchased in digital format at our website: Vol. 1 No. 1, Vol. 1 No. 2, Vol. 7 No 2, Vol. 7 No. 3, Vol. 8 No. 1, Vol. 9 No.1, Vol. 9 No. 2.
The newly published Touchpoint Vol.10 No.1 represents a significant milestone! With this issue, Touchpoint enters its tenth year of publication, having first been published in early 2009.
Join us at SDGC25 in Dallas and online, this October 15–17. In-person and virtual tickets are available - your invitation to connect, share ideas, and explore service design's impact on business.
Per anni i servizi hanno funzionato “a chiamata”: il cliente ha un problema, contatta l’azienda, l’azienda risponde. È un modello reattivo, spesso lento, costoso e poco coerente. L’intelligenza artificiale ribalta questo schema. Grazie alla capacità di analizzare grandi quantità di dati in tempo reale, l’AI permette ai fornitori di servizi di anticipare i bisogni, intervenire prima che il cliente debba chiedere aiuto e modellare l’interazione sul singolo individuo, non sulla “media” dei clienti.
We are excited to share the entire recording, recommended resources and the fill transcript of this event with Freelance Service Designer Leili Mirzakhalili.
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