The SDN is proud to announce that we're now making selected articles from each new issue of Touchpoint available on Medium. Doing so helps fulfil one of our goals of spreading knowledge, insights and awareness of service design to the wider world.

In this new issue of Touchpoint, we focus on what our practice will look like - or should look like - as it moves into the world of tomorrow. Get your copy in print or digital format now!

Touchpoint Vol.10 No.1 is out! With this issue of Touchpoint, we celebrate a milestone tenth year of publication! And rather than choosing a simple theme, we decided to tackle one of the trickiest problems of service design: How does service design continue delivering value through to implementation? In other words, what happens after that second diamond?

Service designers work within a unique context. Because our work influences service innovation, improvement and delivery across lengthy and often complex customer lifecycles, we must work closely with stakeholders from across our organisations, and even beyond. While we aim for deep expertise in our own practice, we must also familiarise ourselves with the ways many others work